Manager, Control Center Business Assurance

Entergy; United Kingdom; On-site; USD 80,000 - 120,000; Full time

Job description

Job Title:
Manager, Control Center Business Assurance

Work Place Flexibility:
Onsite

Legal Entity:
Entergy Services, Inc.-ESI (OLD)

The preferred location for this role is Little Rock, AR or Jackson, MS; however, other locations within Entergy's service territory may be considered.

Job Summary/Purpose

Oversees safe, reliable, and customer-centric performance of Power Delivery Reliability Control Center business processes and technology. Drives day-to-day process and tool performance improvements by partnering with internal organizations (IT, L&D-Operations, Grid Technology, Customer Journey), developing improvement business cases, and providing operational insight on emerging technologies and work practices. Strong and engaged leader that champions a customer-centric control center environment.

Job Duties/Responsibilities

Business Process Oversight

1. Owns front-line business process oversight of Control Center applications suite, including ADMS, Storm Assist, EMS, GMS, Training Simulators, Planned Outage Mgmt tools (TOMS, D-line, D-substation), etc.
2. Ensures new business processes are adequate, sustainable, and documented.
3. Maintains application Disaster Recovery and Business Continuity plans.
4. Identifies and assesses process and software improvement opportunities to deliver operational excellence.
5. Develops application training and integrates with Control Center training programs.
6. Develops, owns, and monitors what good looks like through SLAs with IT.
7. Develops KPIs, etc. to ensure business processes support objectives.

Application Strategy Partner

1. Partners with Information Technology, Grid Technology, and software vendors by developing business cases for operational software repairs and enhancements, assisting with strategic and technology roadmaps, leading application issue escalations and subsequent corrective action plans, and assures quality of vendor deliverables from business perspective.

Project Delivery Business Lead

1. IT Project Business lead for software application projects, tasked with requirements, testing, and acceptance.
2. Provides vendor oversight from utility perspective through project execution across all dimensions (cost, schedule, scope quality assurance) and develops and implements project management plans.
3. Works closely with IT and Grid Technology by sharing information and ensuring alignment between business needs and proposed solutions and deliverables communicated to vendors.
4. Evaluation of and decision-making regarding vendor scope change requests.

Industry Representative

1. Represents Control Center viewpoints in industry working groups, peer reviews, and conferences.
2. Provides operational insight on emerging technologies and work practices.
3. Responds to utility peer surveys and information sharing requests.

Provides key input in operations processes, practices, and procedures to ensure compliance with all applicable NERC standards, corrective action program, change management, and continuous improvement initiatives.

Serves in the Incident Command Structure during major events, acting as leader for ADMS and Storm Assist support.

Minimum Requirements

Minimum education required of the position:

1. Bachelor’s degree in Engineering, Computer Science, or equivalent operations work experience. MBA preferred.

Minimum experience required of the position:

1. 10 years business operations, project management, or systems operations.

Minimum knowledge, skills, and abilities required of the position:

1. Minimum: Influence others without direct authority, Change, Configuration, and Risk Management principles understanding, Entergy’s Capital Project Standard knowledge.
2. Desired: SDLC / ITIL proficiency, DMS/OMS, SCADA systems knowledge, Transmission and/or Distribution Operations experience.

Any certificates, licenses, etc. required of the position:

1. Required: None.
2. Desired: PMP certification.

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Primary Location: Arkansas-Little RockArkansas : Little Rock || Louisiana : Baton Rouge || Mississippi : Jackson || Texas : Beaumont || Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 117884
Travel Percentage: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.