Manager Compliance Customer Lifecycle

TN United Kingdom; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the blockchain industry is seeking a Manager for Compliance Customer Lifecycle in London. This role involves overseeing global customer due diligence and compliance strategies while managing a team. Ideal candidates will have extensive experience in compliance, risk management, and project management, with opportunities for career progression and a hybrid work model.

Benefits

Unlimited vacation policy

Health insurance policy

Excellent career progression opportunities

Full-time salary based on experience

Learning and development opportunities

Unlimited books policy

Hybrid workplace model

Qualifications

• 5+ years in due diligence, risk management, or compliance.
• 2+ years in a leadership role.
• Strong understanding of global regulatory environments.

Responsibilities

• Manage customer onboarding cases and compliance strategies.
• Ensure implementation of KYC requirements.
• Oversee risk assessments and compliance frameworks.

Skills

Risk Management

Compliance

Analytical Skills

Project Management

Communication

Education

Professional certification (e.g., ACAMS, ICA)

Job description

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Manager Compliance Customer Lifecycle, London

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Client:

BLOCKCHAIN

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d3d1b4362f77

Job Views:

2

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

Blockchain.com is one of the world's leading software platforms for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are looking for an outstanding compliance professional to join our fast-growing team as the Manager, Compliance Customer Lifecycle . In this role, you will work closely with Blockchain.com’s MLROs, regional Heads of Compliance, and the Chief Compliance Officer to grow our global customer diligence program. We are looking for a highly motivated, adaptable and collaborative person who can handle ambiguity and enjoys building. If you have experience in a fast-paced regulated environment and are looking for an opportunity to be a member of an innovative compliance team in the crypto currency space, this is the perfect opportunity for you!

Role:

The Manager, Compliance Customer Lifecycle oversees Blockchain.com’s global customer due diligence, enhanced due diligence, periodic review, and customer risk rating programs.

WHAT YOU WILL DO:

• Day-to-day management of the team reviewing customer onboarding cases
• Drive CDD, EDD and periodic review strategy and implementation
• Ensure the proper implementation of Know Your Customer requirements in the company’s activities, including proper assessment of client’s identification documents, collection of their copies, record keeping, etc. and that they are compliant with requirements and procedures set by laws
• Manage 3rd party vendors for KYC, IDV as well as support PEP and Sanctions screening overview
• Oversee risk assessments and risk appetite statements, as well as metrics to measure performance
• Design, maintain and develop Policies and Procedures for all Diligence-related programs
• Oversight of tools and systems used for automated customer onboarding and screening
• Development of reporting on risk indicators and workflow metrics for consumption by senior management.
• Ensure that regulatory examinations in the area of KYC and diligence, reporting and enquiries are handled appropriately and promptly
• Assist to obtain and maintain required licensing and registrations
• Serve as the point person who ensures timely execution on audits
• Oversee relevant management information reporting for the Chief Compliance Officer and management, regarding effectiveness of the compliance risk management framework, oversee execution of improvement plans
• Develop and track action plans across regulatory initiatives in relation with Global Diligence area
• Fulfill all other functions and duties that could be assigned under AML/CTF framework, other company’s internal procedures and resolutions of company’s bodies.

WHAT YOU WILL NEED:

• At least 5 years of experience in due diligence, risk management, compliance, or a related field, with a minimum of 2 years in a leadership role.
• Strong understanding of global regulatory environments, particularly in relation to anti-money laundering (AML), anti-bribery, corruption, and financial crime.
• Proven experience in leading and managing global teams, with a track record of successfully driving complex projects and initiatives.
• Exceptional analytical and problem-solving abilities, with the capacity to assess risks and develop effective mitigation strategies.
• Excellent written and verbal communication skills, with the ability to influence and engage with stakeholders at all levels.
• Ability to work effectively across different cultures and regions, with a strong understanding of global business practices.
• Strong project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience working to improve onboarding processes integrated across front office and operations
• Experience developing compliance frameworks while leveraging technology
• Professional experience with cryptocurrencies is advantageous but not required.
• Professional certification (e.g., ACAMS, ICA) preferred.

COMPENSATION & PERKS

• Unlimited vacation policy; work hard and take time when you need it
• Health insurance policy
• Excellent career progression opportunities in a fast-paced company
• Full-time salary based on experience and meaningful equity in an industry-leading company
• Learning and development opportunities in other areas than AML in the future
• Unlimited books policy; order the technical resources you need or simply pick something up from our company library
• A hybrid workplace model with at least 3 days per week spent with the team in the office in London

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.