Manager, Client Assessment Team (AML/KYC)

TN United Kingdom; Leeds; On-site; GBP 45,000 - 70,000; Full time

Job summary

Join a leading consultancy firm as a Client Assessment Team Manager, where you will play a crucial role in overseeing operations and ensuring compliance with AML and KYC regulations. This position offers the opportunity to lead a dynamic team, implement process improvements, and collaborate with various stakeholders. You will be instrumental in driving quality and efficiency, while also serving as the Product Owner for the KPMG Client Assessment Tool. If you are a motivated operations manager with a passion for excellence and a knack for problem-solving, this is your chance to make a significant impact in a respected organization.

Qualifications

• 5+ years in operations management with people management experience.
• Knowledge of AML KYC regulations relevant to professional services.

Responsibilities

• Manage daily operations of the Client Assessment Team ensuring quality.
• Oversee onshore and offshore sub-teams promoting a unified approach.

Skills

Operations Management

AML KYC Knowledge

Team Management

Communication Skills

Process Improvement

Data Analysis

Tools

Microsoft Excel

Job description

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Manager, Client Assessment Team (AML/KYC), Leeds

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Client:

KPMG-UnitedKingdom

Location:

Leeds, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d3f88e83313d

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Job description

Client Assessment Team Manager (AML/KYC)

Base Location: Leeds

The KPMG Risk Operations function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services, we do work that matters.

Within Central Services, we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.

From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.

KPMG is one of the world's largest and most respected consultancy businesses, having supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why Join KPMG as a Client Assessment Team Manager

Our vision is to be the Clear Choice for our clients and the most trusted Firm. This is underpinned by the choice of clients we accept and work with. KPMG undertakes client risk assessments (CRA), including Anti-Money Laundering (AML) Know Your Client (KYC) as part of its process for accepting clients.

The Client Assessment Team is a key part of this process and sits within Q&RM (part of KBS), led by the Chief Risk Officer. This team also reports to the Money Laundering Reporting Officer (MLRO). KPMG's Q&RM function is responsible for monitoring the firm's and its individuals' compliance with professional risk management and quality control policies, procedures, and guidance.

The team has both onshore and offshore components and conducts thorough client risk assessments to help KPMG identify, document, and assess financial, reputational, money laundering, and regulatory risks associated with its clients. This includes AML KYC compliance in line with the Money Laundering (Transfer of the Payer) Regulations 2017 and industry guidance.

What will you be doing?

The Client Assessment Team Manager will oversee daily operations and management of the team, including line management responsibilities and collaboration with offshore teams. You will manage workflow and ensure quality and adherence to SLAs.

You will need experience in team management and operational excellence, with knowledge of KPMG's risk systems and the Money Laundering Regulations 2017 being advantageous. The role also involves being the Product Owner of the KPMG Client Assessment Tool (KCAT), working with technology teams to implement improvements and develop the technology roadmap.

• Manage daily operations of the Client Assessment Team, ensuring quality and SLA adherence.
• Ensure client risk assessments and AML KYC are performed according to policies and standards.
• Manage stakeholder relationships across business units and teams.
• Oversee onshore and offshore sub-teams, promoting a unified team approach.
• Identify and implement process and quality improvements.
• Conduct focus groups, gather feedback, investigate complaints, and perform root cause analysis.
• Address productivity issues and optimize business performance.
• Serve as Product Owner for KCAT, collaborating with developers on requirements and enhancements.
• Work with the Financial Crime Team Manager to embed quality frameworks and standardization.
• Produce and analyze management information and reports.
• Manage team performance, conduct appraisals, and provide guidance and training.
• Monitor internal processes and promote continuous improvement through training and rotation.
• Manage other CRA-related projects as needed.
• Own the System of Quality Management (SoQM) controls.

What will you need to do it?

• Minimum 5 years' experience in operations management, with people management experience.
• Knowledge of AML KYC rules and regulations relevant to a professional services firm.
• Motivated, solutions-focused operations manager with a positive attitude.
• Strong communication skills, ability to question, listen, and judge effectively.
• Experience in regulated environments with appropriate escalation judgment.
• Ability to build relationships and communicate at all levels.
• Client-focused with a passion for excellence.
• Process improvement mindset and continuous improvement drive.
• Ability to analyze complex information quickly and identify key issues.
• Confidence to challenge existing processes and suggest new ideas.
• Attention to detail and ability to work under pressure.
• Excellent organizational, literacy, and numeracy skills.
• Handling sensitive/confidential information appropriately.
• Proactive in driving change.
• Project management skills for planning and prioritization.
• Data analysis skills, including using Microsoft Excel.

To discuss this or other Central Services roles, apply by creating a profile, uploading your CV, and making your mark with KPMG.

Find out more:

• Central Services (KBS) at KPMG
• Inclusivity and KPMG
• KPMG Workability and Disability confidence

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