Manager, CAR-T Operations and Analytics

Johnson & Johnson; Horsham; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Manager for CAR-T Operations & Analytics. This pivotal role involves leveraging data analytics to enhance order fulfillment processes and improve customer experiences. You will collaborate with cross-functional teams to develop strategies and manage data governance while training stakeholders on effective data usage. If you are passionate about making a meaningful impact in healthcare and have a strong analytical background, this opportunity is perfect for you. Join a team dedicated to innovation and excellence in patient care.

Qualifications

• 5+ years of experience in business analytics or supply chain.
• Strong analytical skills with data-driven insights.
• Excellent communication and stakeholder management.

Responsibilities

• Develop and deliver data metrics for CAR-T order fulfillment.
• Manage data governance and analytics strategy.
• Train teams on data usage and dashboard improvements.

Skills

Analytical Skills

Communication Skills

Data Visualization

Problem Solving

Customer Service Understanding

Education

Bachelor's Degree

Tools

Microsoft Excel

Salesforce

Tableau

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Business Intelligence

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

Johnson & Johnson is recruiting for a Manager, CAR-T Operations & Analytics located in Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

About Oncology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to find treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Key Responsibilities:

1. Develop, track, and deliver accurate data, metrics, and reports to support CAR-T order fulfillment. Provide analytics support for CARVYKTI stakeholder groups (including leadership/alliance dashboards) and reviews to inform performance and health of order fulfillment program
2. Serve as core CAR-T Data Governance team member and Commercial Operations lead for any order level data requests/inquiries across the CARVYKTI order journey to ensure appropriate use of patient data internally and across the alliance.
3. Partner with cross functional partners (SIA, Supply Chain, JJIT, etc.) to craft and evolve data & analytics strategy for CAR-T Order Fulfillment teams
4. Manage contractors/vendors that are responsible for executing against Data and Reporting strategies. This includes management of data lakes/platforms as well as creation and maintenance of new reports and dashboards used both internally (home office and field-based employees) and externally with customers (treatment centers).
5. Train in-house and field-facing teams on appropriate use of data and dashboards that are used both internally and externally with customers.
6. Recommend metrics & KPIs to measure outcomes as the program expands and evolves to help ensure outstanding customer experience.
7. In partnership with JJIT, oversee both front and back-end technology enhancements and implementations required to help improve the CAR-T Order Fulfillment experience as the team continues to scale.
8. Measure & communicate effectiveness of data & analytics program, including the improvements brought forth with AI and other technologies.
9. Through VOC, data & analytics, and Market Research, identify new ways & processes the team can deliver superior customer experience
10. Train internal stakeholders (home office and customer/field facing teams) on internal and external dashboards/technology improvements and bring customer-facing and/or training materials through the appropriate review and approval channels (i.e. CAC, iMPROVE, etc.)
11. Additional duties assigned by manager

About You:

You are compassionate, analytical, and empathetic. You enjoy putting yourself in the shoes of the customers and patients you support and the providers who care for them. You are passionate about delivering a great customer experience. You hold yourself, your team, suppliers, and partners to a high standard. You welcome the challenge of working in a highly visible and accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is constantly innovating, building new capabilities and ways of working. You consistently deliver great results, but even when you fall short – you learn from it.

Qualifications:

• A minimum of a Bachelor’s Degree is required
• A minimum of 5 years of relevant business experience in supply chain, business analytics, commercial excellence, business operations, marketing, or management consulting is required.
• Understanding of Customer Service, IT, Supply Chain, Sales & Marketing is preferred
• Strong analytical skills with ability to connect data outputs and qualitative insights to critical initiatives and operational enhancements is required
• Excellent communication skills (written and oral) and experience addressing senior management is required
• Proficiency with all Microsoft applications (Excel, Word, PowerPoint, etc.), Salesforce, and Tableau
• Strong learning agility and demonstrated success solving ambiguous business issues is required
• Strength in storytelling, data visualization, and developing effective presentations is required
• Conceptual understanding of data platforms and flow of information is preferred.
• Excellent requirements documentation and stakeholder management experience is required
• Experience with alliance management preferred

This position is based in Horsham, PA and requires up to 10% travel for business.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.