Manager at All Saints

Metrocentre Partnership; Gateshead; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Wardrobe allowance

Team commission

Disability friendly

Employee discount

28 days holiday

Bank holidays

Dental plan

Wellbeing support

Life assurance

Mental health support

Eye care vouchers

Season ticket loan

Job summary

AllSaints in Gateshead is seeking a Store Manager to own the customer experience at Metro Centre. You will lead, coach and motivate your team to deliver outstanding service, exceed sales targets, and create a vibrant community hub around the store and nearby concessions.

You will balance commercial execution with operational excellence, maximise profit, manage stockroom operations and uphold health and safety and brand standards in a fast-paced retail environment.

Qualifications

• Proven leadership experience managing retail teams.
• Excellent customer service and communication.
• Strong brand standards and visual merchandising knowledge.

Responsibilities

• Lead and coach store team to deliver exceptional customer service.
• Drive sales and product launches with deep product knowledge.
• Oversee stockroom operations and payroll activities.
• Manage recruitment and health & safety.
• Build local partnerships to extend brand reach.
• Conduct floor walks and uphold brand standards.

Skills

Inspirational Leadership

Customer service excellence

Sales & branding

Team development

Adaptability

Job description

At AllSaints, we are in the business of feelings—making our customers feel cool and confident. Connected by attitude, creativity, and independence, we believe the wearer completes the look. Behind our effortless, character-filled designs is a global team bridging raw authenticity with high-fashion design. Driven by Britishness as our foundation and London as our inspiration, we have entered a bold new era from September 1st, anchored by a complete brand relaunch under Creative Director Aaron Esh. Bringing a sharp, contemporary edge to our iconic aesthetic, Esh’s vision reinvents our signature pieces for a modern global audience. Grounded in substance over spectacle, we take risks, experiment, and build lifetime staples meant to be lived in, kept forever, and passed on. Creative Director Aaron Esh says “I’m interested in character. I want people to see someone and think, ‘they are very AllSaints.’ That’s when a brand has a true identity.” If you want to shape this next chapter, we’d love to talk.

THE ROLE: As Store Manager, you own the AllSaints experience in your city. You will lead, coach, and motivate your team to deliver exceptional customer service, exceed sales targets, and turn your store—and surrounding concessions—into a vibrant community hub. Balancing commercial execution with operational excellence, you’ll maximize profit, streamline stockroom operations, and drive local brand engagement.

Key responsibilities:

• Drive Sales & Product Launches: Champion exciting new product launches and monthly floor sets, equipping your team with deep product knowledge to capitalize on every trade opportunity.
• Team Leadership & Development: Upskill and mentor managers and stylists through regular feedback and annual appraisals, fostering high performance and strict adherence to brand standards.
• Commercial & Operational Ownership: Analyze KPI reporting daily to react to trade risks with pace.
• Oversee payroll, stockroom operations, profit protection, recruitment, and health & safety.
• Community & Partnerships: Build strong local relationships and partner with nearby concessions to extend AllSaints’ reach beyond store walls.
• Operational Excellence: Conduct high-level floor walks, manage employee relations alongside HR, and maintain a benchmark model store.

What skills do I need?

• Inspiring Leadership & Coaching: A proven track record of developing talent, setting high standards, and motivating teams to deliver exceptional customer experiences.
• Commercial & Business Acumen: Expertise in analyzing digital reporting metrics to drive sales, manage profit margins, and deliver on customer expectations.
• Brand Ambassadorship: A passion for fashion, dedicated to protecting the brand while upholding identity, product standards, and health & safety.
• Relationship & Influence: Strong interpersonal skills to engage local partners, connect with customers, and foster a positive store environment.
• Drive & Adaptability: High tenacity to hit ambitious targets, paired with a natural ability to quickly adopt new digital tools and processes.

About the location:

• Our standalone store in the Metro Centre, Newcastle has been open since 2008 and usually trades from 9:00am - 21:00pm (subject to seasonal change).
• Our store is the smallest AllSaints mainline store in the world, but it is still a busy and bustling environment.
• Our team is a close knit, diverse group with a wide range of interests but we all share a passion for fashion and take pride in our mission to showcase that our brand is for everyone.
• Store Location. Approximately a 20 minute journey from Newcastle station.

A real career story Our District Manager, Carlotta Annunziata, began her journey as a Stylist in our Camden store 10 years ago. Through passion, performance and development, she built an exceptional retail career and now leads at district level. At AllSaints, many of our leaders started on the shop floor. We invest in potential and create genuine pathways from Store to Studio and beyond. WE ARE REAL LIFE, NOT RUNWAY We design for real life, real people WE DO LEATHER RIGHT Leather is our heritage and our signature: built to be worn hard, kept forever and passed on WE LEAD, WE DON’T FOLLOW We built our reputation by doing things differently WE DO QUALITY If it’s not built to last, it’s not AllSaints WE ARE HERE FOR THE LONG TERM Because true sustainability starts with making something worth keeping WE ARE THE RAMSKULL A symbol of belonging

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team commission scheme
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline
• Life assurance cover Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more! #WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

Job details Job type PermanentFull-time Shift and schedule Weekend availability Location Metrocentre, Gateshead NE11 9XF Benefits Pulled from the full job description...