Store Manager - Metro Centre

ALLSAINTS Retail Limited; Newcastle upon Tyne; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Wardrobe allowance

Team commission

Disability committed employer

Employee discount

25 days holiday (28 after 2 years)

Dental plan & wellbeing support

Life assurance

Job summary

AllSaints Newcastle store is seeking a Store Manager who will lead the team, deliver outstanding customer service, and drive sales while maintaining operational excellence.

You will own the local AllSaints experience, coach managers and stylists, manage stockroom processes, payroll, and health and safety, and build community partnerships to extend the brand beyond the store.

Qualifications

• Leadership experience in managing retail teams.
• Strong coaching and development skills for managers and stylists.
• Proven ability to drive sales and exceed targets.
• Brand awareness and protection of AllSaints identity.

Responsibilities

• Lead, coach and motivate the store team to deliver exceptional customer service.
• Exceed sales targets and drive local brand engagement.
• Oversee payroll, stockroom operations, profit protection, and health & safety.
• Build relationships with nearby concessions and community partners.

Skills

Leadership

Coaching

Sales driven

Brand management

People development

Tools

POS systems

KPI dashboards

Job description

Newcastle upon Tyne, England, United Kingdom , Permanent

The allsaints team

Driven by Britishness as our foundation and London as our inspiration, we have entered a bold new era from September 1st, anchored by a complete brand relaunch under Creative Director Aaron Esh. Bringing a sharp, contemporary edge to our iconic aesthetic, Esh’s vision reinvents our signature pieces for a modern global audience. Grounded in substance over spectacle, we take risks, experiment, and build lifetime staples meant to be lived in, kept forever, and passed on.

Creative Director Aaron Esh says “I’m interested in character. I want people to see someone and think, ‘they are very AllSaints.’ That’s when a brand has a true identity.”

If you want to shape this next chapter, we’d love to talk.

THE ROLE
As Store Manager, you own the AllSaints experience in your city. You will lead, coach, and motivate your team to deliver exceptional customer service, exceed sales targets, and turn your store—and surrounding concessions—into a vibrant community hub. Balancing commercial execution with operational excellence, you’ll maximize profit, streamline stockroom operations, and drive local brand engagement.

Key responsibilities

• Drive Sales & Product Launches: Champion exciting new product launches and monthly floor sets, equipping your team with deep product knowledge to capitalize on every trade opportunity.
• Team Leadership & Development: Upskill and mentor managers and stylists through regular feedback and annual appraisals, fostering high performance and strict adherence to brand standards.
• Commercial & Operational Ownership: Analyze KPI reporting daily to react to trade risks with pace. Oversee payroll, stockroom operations, profit protection, recruitment, and health & safety.
• Community & Partnerships: Build strong local relationships and partner with nearby concessions to extend AllSaints’ reach beyond store walls.
• Operational Excellence: Conduct high-level floor walks, manage employee relations alongside HR, and maintain a benchmark model store.

What skills do I need?

• Inspiring Leadership & Coaching: A proven track record of developing talent, setting high standards, and motivating teams to deliver exceptional customer experiences.
• Commercial & Business Acumen: Expertise in analyzing digital reporting metrics to drive sales, manage profit margins, and deliver on customer expectations.
• Brand Ambassadorship: A passion for fashion, dedicated to protecting the brand while upholding identity, product standards, and health & safety.
• Relationship & Influence: Strong interpersonal skills to engage local partners, connect with customers, and foster a positive store environment.
• Drive & Adaptability: High tenacity to hit ambitious targets, paired with a natural ability to quickly adopt new digital tools and processes.

About the location

Our standalone store in the Metro Centre, Newcastle has been open since 2008 and usually trades from 9:00am - 21:00pm (subject to seasonal change). Our store is the smallest AllSaints mainline store in the world, but it is still a busy and bustling environment. Our team is a close knit, diverse group with a wide range of interests but we all share a passion for fashion and take pride in our mission to showcase that our brand is for everyone. Store Location . Approximately a 20 minute journey from Newcastle station.

A real career story

Our District Manager, Carlotta Annunziata, began her journey as a Stylist in our Camden store 10 years ago. Through passion, performance and development, she built an exceptional retail career and now leads at district level.

At AllSaints, many of our leaders started on the shop floor. We invest in potential and create genuine pathways from Store to Studio and beyond.

WE ARE REAL LIFE, NOT RUNWAY We design for real life, real people
WE DO LEATHER RIGHT Leather is our heritage and our signature: built to be worn hard, kept forever and passed on
WE LEAD, WE DON’T FOLLOW We built our reputation by doing things differently
WE DO QUALITY If it’s not built to last, it’s not AllSaints WE ARE HERE FOR THE LONG TERM Because true sustainability starts with making something worth keeping
WE ARE THE RAMSKULL A symbol of belonging

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team commission scheme
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.