Manager, Assurance, Controls Office

Mastercard, Inc.; Dunstable; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global financial services company is seeking a Manager for their Assurance, Controls Office to oversee audit coordination and ensure compliance with regulatory requirements. The ideal candidate will have excellent organizational and stakeholder management skills, along with experience in facilitating communication between internal and external parties. This position is crucial for maintaining effective governance and supporting the business plan.

Qualifications

• Experience facilitating communication/mitigations internally and externally.
• Ability to identify inefficient processes and propose enhancements.
• Industry knowledge on UK regulatory requirements.

Responsibilities

• Ensure close alignment with Internal Audit and Risk.
• Manage and facilitate in-flight audits including evidence provision.
• Maintain accurate tracking of all data points and reporting.

Skills

Organizational skills

Stakeholder management

Analytical skills

Problem-solving capabilities

Interpersonal skills

Job description

Overview

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The newly created Vocalink Control Office function is seeking a manager to be the front door into VLL for both Internal Audit & External Customers Audits (e.g., Pay.uk), coordinating with function leads & other stakeholders such as Risk, Customer Relations to deliver smooth engagements and positive outcomes. This role will play a key part in the Controls Office in continuing and improving audit coordination processes across Vocalink Limited, a Critical National Infrastructure (CNI) company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK.

Role Title

Manager, Assurance, Controls Office

Responsibilities

• Ensuring close alignment with Internal Audit, Risk, key business functions (i.e., O&T, Security, Delivery, Product, Relationship Management) and L1 & L2 Risk Management.
• Managing and facilitating in flight audits (external and Internal) including evidence provision, stakeholder advice and guidance, challenge and review of findings, and facilitation / agreement of obtainable actions.
• Ensuring leadership focus on tracking of Audit actions with early sight of potential misses / issues.
• Maintain accurate tracking of all data points and related reporting
• Manage business meetings and reviews ensuring appropriate documentation is provided / established and retained.
• Record / analyse solutions / root cause for future reference and learnings.
• Manage Governance and associated documentation / production of materials / reporting into ExCo.
• Support the implementation of enhancement plans / improvements.
• Risk mitigation and remediation- identify and deliver outputs including logical recommendations
• Facilitates internal and external meetings the content of which has a fundamental basis in outputs produced
• Partners with the internal VLL functions as required to deliver outcomes to the mutual benefit of the organisation
• Supports delivery of the Controls Office business plan

About You

• Ability to organize, manage and work effectively to accomplish multiple high priority tasks
• Maintain accurate and methodical tracking and records
• Experience facilitating communication/mitigations both internally with stakeholders and externally with customers
• Problem Solving capabilities with ability to manage several issues simultaneously
• Ability to identify inefficient processes and propose enhancements
• Industry knowledge on UK regulatory requirements
• Excellent interpersonal skills including facilitation, negotiation, collaboration and influencing
• Strong stakeholder management skills
• Strong analytical and problem-solving skills
• Teamwork and coaching
• High degree of self-organisation

Desirable

• Audit experience
• Experience in the Payments Industry and some understanding of one or more payments systems

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.