Manager, Assurance, Controls Office

Mastercard; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology company is seeking a Manager for the Assurance and Controls Office. This role focuses on coordinating audits and managing stakeholder relationships to enhance audit processes. The ideal candidate will have strong organizational and analytical skills, and experience in the payments industry is a plus. Applicants should be capable of problem-solving and managing regulatory compliance effectively.

Qualifications

• Experience facilitating communication with stakeholders and customers.
• Ability to manage multiple high-priority tasks efficiently.
• Knowledge of UK regulatory requirements.

Responsibilities

• Ensure alignment with internal and external audit processes.
• Manage audits including evidence provision and stakeholder advice.
• Track audit actions and manage business meetings.

Skills

Organizational skills

Stakeholder management

Analytical skills

Problem-solving

Facilitating communication

Job description

Overview

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Assurance, Controls Office Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The newly created Vocalink Control Office function is seeking a manager to be the front door into VLL for both Internal Audit & External Customers Audits (e.g., Pay.uk), coordinating with function leads & other stakeholders such as Risk, Customer Relations to deliver smooth engagements and positive outcomes.

This role will play a key part in the Controls Office in continuing and improving audit coordination processes across Vocalink Limited, a Critical National Infrastructure (CNI) company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK

Key Accountabilities

• Ensuring close alignment with Internal Audit, Risk, key business functions (i.e., O&T. Security, Delivery, Product, Relationship Management) and L1 & L2 Risk Management.
• Managing and facilitating in flight audits (external and Internal) including evidence provision, stakeholder advice and guidance, challenge and review of findings, and facilitation / agreement of obtainable actions.
• Ensuring leadership focus on tracking of Audit actions with early sight of potential misses / issues.
• Maintain accurate tracking of all data points and related reporting
• Manage business meetings and reviews ensuring appropriate documentation is provided / established and retained.
• Record / analyse solutions / root cause for future reference and learnings.
• Manage Governance and associated documentation / production of materials / reporting into ExCo.
• Support the implementation of enhancement plans / improvements.
• Risk mitigation and remediation– identify and deliver outputs including logical recommendations
• Facilitates internal and external meetings the content of which has a fundamental basis in outputs produced
• Partners with the internal VLL functions as required to deliver outcomes to the mutual benefit of the organisation
• Supports delivery of the Controls Office business plan

About You

• Ability to organize, manage and work effectively to accomplish multiple high priority tasks
• Maintain accurate and methodical tracking and records
• Experience facilitating communication/mitigations both internally with stakeholders and externally with customers
• Problem Solving capabilities with ability to manage several issues simultaneously
• Ability to identify inefficient processes and propose enhancements
• Industry knowledge on UK regulatory requirements
• Excellent interpersonal skills including facilitation, negotiation, collaboration and influencing
• Strong stakeholder management skills
• Strong analytical and problem-solving skills
• Teamwork and coaching
• High degree of self-organisation

Desirable

• Audit experience
• Experience in the Payments Industry and some understanding of one or more payments systems

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.