Manager Ambulatory Site Operations- Bedford

The MetroHealth System (Cleveland, OH); Bedford; On-site; GBP 44,940 - 67,410; Full time

Job summary

The MetroHealth System, located at Bedford Health Center, seeks a qualified individual to manage daily operations ensuring efficient workflows and quality patient experiences. The role involves staffing oversight, budget management, and compliance with regulatory standards.

The ideal candidate possesses a Bachelor of Science in Nursing or a degree in a healthcare-related field and has relevant management experience. Proficiency in Microsoft Office and strong interpersonal skills are essential.

Qualifications

• Graduate of an accredited school of professional nursing.
• Current registered nurse licensure in Ohio.
• Two years recent management experience in inpatient or outpatient setting.
• Excellent verbal and written communication skills.

Responsibilities

• Manage daily operations ensuring quality and cost-effective workflows.
• Plan and evaluate site staff with other stakeholders.
• Ensure compliance with MetroHealth patient care practices.
• Collaborate with support staff on new program initiatives.

Skills

Interpersonal skills

Critical thinking

Analytical aptitude

Microsoft Office proficiency

Education

Bachelor of Science in Nursing

Bachelor’s Degree in a Healthcare related field

Job description

Location: BEDFORD HEALTH CENTER

Biweekly Hours: 80.00

Shift: Monday-Friday, 7/8am-4/5p Primarily

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Manages daily operations of assigned site(s), ensuring quality, cost-effective, and efficient workflows, and processes between the clinical and operational disciplines, resulting in a positive patient experience. Plans, coordinates, and evaluates, in conjunction with other stakeholders, all site staff. Responsible for the staffing for patient care delivery in the ambulatory clinics, including management of work assignments, overtime, budget and ratio targets through assigned staff, float requests and flexible scheduling. Accountable for implementation and sustaining operations of current and new initiatives that impact the growth and development of site and service lines. Assists with enforcing Joint Commission and regulatory standards at site(s). Ensures staff are aware and comply with MetroHealth patient care practices, clinical quality initiatives, and human resources policies. Implements Ambulatory site operations initiatives, standards, and professional development for all personnel under their direction. Serve as a role model, and an on-site resource person for patient or practice concerns. Works collaboratively with service line and support staff on deployment, onboarding and in identifying opportunities for new or revised programs to ensure access, service line growth as well as an effective, high quality, skilled and motivated workforce. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required: Possesses education and experience in Nursing or Operational leadership as demonstrated by one of the following: A. All Nurses:

• Graduate of an accredited school of professional nursing with a Bachelor of Science in Nursing.
• Current registered nurse licensure in the State of Ohio.
• Two years recent management, leadership, or staffing experience in an inpatient or outpatient setting.
• Specialty Certification

B. Other Disciplines:

• Bachelor’s Degree in a Healthcare related field.
• Four years combined progressively responsible clinical and management experience in an ambulatory or inpatient setting.
• Current AHA certification(s) relevant to clinical practice area or obtain within 6 months of hire.
• Excellent interpersonal skills along with experience in working with multi-disciplinary groups.
• Demonstrated proficiency with Microsoft Office Suite.
• Excellent critical thinking and analytical aptitude.
• Demonstrates strong interpersonal, verbal/written communication and delegation and problem-solving skills.