Manager, Airport Services - Edinburgh EDI

West Atlantic UK Ltd; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

American Airlines is seeking a senior operations leader to direct airport functions and oversee daily operations at Edinburgh (EDI). The role involves leading an outsourced team, coordinating with regional leadership, and delivering safe, reliable airport experiences for customers.

The position is permanent full-time, 37.5 hours/week, with duties spanning safety, performance metrics, and regulatory compliance.

Qualifications

• Minimum 2 years airport operations leadership experience.
• Working rights in UK.
• Strong leadership and people management skills.
• Ability to lead, engage and motivate frontline teams.
• Ability to prioritize a demanding workload amongst competing demands.
• Excellent time management skills and the ability to multi-task effectively.
• Ability to use own initiative and work independently.
• Excellent written, verbal and listening communication skills in English.
• Ability to work both as part of a small team and as an individual contributor.
• Good project management skills.
• Ability to effectively manage and resolve workplace conflict.
• Confident, assertive and self-motivated.
• Ability to hold and maintain airside security pass.
• Excellent IT skills in all areas of Customer Service.
• Good PC skills including Microsoft Word, Excel and PowerPoint.
• Driver license.
• Ability to travel frequently to USA if required.

Responsibilities

• Maintain and promote a positive workplace health and safety culture.
• Ensure compliance with all workplace health & safety programs, policies and procedures.
• Responsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metrics.
• Responsible for ensuring safety compliance and to develop initiatives to drive safety performance.
• Ensure all staff and vendor agents are correctly trained & updated in accordance with policy & procedures.
• Conduct employee and agent briefings for daily operation and all safety, compliance & procedural updates.
• Coordinate & lead all internal and external station compliance audits.
• Represent American Airlines with authorities and contractors on a day-to-day operational basis.
• Lead all local teams and resolve queries and operational matters.
• Conduct risk assessments as and when required, along with ensuring safe systems of work.
• Lead investigations as required to resolve safety, security or other operational matters.
• Attend various management and regional meetings when required.
• Complete safety observations to identify positive and corrective safety actions.
• Manage emergency response procedures and exercises.

Skills

Airport operations leadership

Leadership & people mgmt

Safety culture

Team motivation

Time management

Communication skills

Independent working

Microsoft Word

Excel

PowerPoint

Tools

Microsoft Word

Excel

PowerPoint

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role is responsible for directing and coordinating airport functions and overseeing daily operations at EDI airport which will have a schedule of 2 seasonal flights per day. This role is permanent full-time, working 37.5 hrs per week managing EDI operations & is part of the airports Europe leadership team based in Dublin.
• This key leadership role is responsible for representing American Airlines and reports to the Sr Mgr Europe operations. The role supports and develops teams in delivering safe, reliable world class airport experiences to American Airlines customers. The role is responsible for managing airport operational performance, supervising an outsourced team and making key tactical and operational decisions.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Maintain and promote a positive workplace health and safety culture
• Ensure compliance with all American Airlines workplace health & safety programs, policies and procedures
• Responsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metrics
• Responsible for ensuring safety compliance and to develop initiatives to drive safety performance
• Ensure all staff and vendor agents are correctly trained & updated in accordance with policy & procedures
• Conduct employee and agent briefings for daily operation and all safety, compliance & procedural updates
• Coordinate & lead all internal and external station compliance audits
• Represent American Airlines with authorities and contractors on a day-to-day operational basis
• Lead all local teams and resolve queries and operational matters
• Conduct risk assessments as and when required, along with ensuring safe systems of work
• Lead investigations as required to resolve safety, security or other operational matters
• Attend various management and regional meetings when required
• Complete safety observations to identify positive and corrective safety actions
• Manage emergency response procedures and exercises

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Minimum 2 years airport operations leadership experience
• Working rights in UK.
• Strong leadership and people management skills
• Ability to lead, engage and motivate frontline teams
• Ability to prioritize a demanding workload amongst competing demands
• Excellent time management skills and the ability to multi-task effectively
• Ability to use own initiative and work independently
• Excellent written, verbal and listening communication skills in both, local and English language
• Ability to work both as part of a small team and as an individual contributor
• Good project management skills
• Ability to effectively manage and resolve workplace conflict
• Confident, assertive and self-motivated
• Ability to maintain confidentiality and be respectful of opposing views and opinions
• Ability to hold and maintain airside security pass
• Excellent IT skills in all areas of Customer Service
• Good PC skills including Microsoft Word, Excel and PowerPoint
• Driver license
• Ability to travel frequently to USA if required

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.