Manager

TN United Kingdom; Nottingham; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Manager to lead its Fraud Risk Services team. This role involves overseeing client deliverables, managing relationships, and ensuring high service standards. You will play a crucial part in driving the firm's growth by delivering tailored solutions to clients in the middle market. The position offers a unique opportunity to develop your career while making a significant impact in a collaborative environment. If you are passionate about client service and have a strong background in fraud risk management, this position is perfect for you.

Qualifications

• Proven experience in managing client deliverables and relationships.
• Strong ability to supervise and develop junior team members.

Responsibilities

• Manage client deliverables and ensure timely responses to requests.
• Supervise and coach junior team members while overseeing team performance.

Skills

Organizational skills

Time management

Excellent written communication

Independence

Teamwork

Understanding of fraud legislation

Client focus

Job description

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ManagerWe are searching for an experienced Manager

Consulting brings together multiple teams across Transactions, Risk & Consulting, ABA, and Outsourcing to provide client-centric solutions for RSM’s current and future clients within the middle market. Our Consulting team has a major role to play in driving forward the growth of the firm with over 1,700 people delivering almost £200m revenue.

At the heart of Consulting are the six solutions we offer our clients: business transformation, deal services, finance function support, risk and governance, forensic and investigation services, and restructuring. Our solutions create an enhanced tailored approach to support our clients in achieving their strategic goals and empower our people to make an impact and develop their own unique career path.

About the Team

RSM’s Fraud Risk Services team provides a range of counter fraud services to public and private sector clients. Our work entails undertaking fraud risk assessments, reviewing processes and policies to test their robustness and effectiveness, training staff to recognise fraud, undertaking proactive exercises to find fraud (proactive work), and investigations into allegations of fraud, bribery, and corruption (reactive work).

Responsibilities

Management

Responsibilities include:

1. Client deliverables;
2. Client relationship management, including ensuring timely responses to client requests;
3. Supervising and coaching/developing junior team members;
4. Line management responsibilities such as staff development, appraisals, and performance issues;
5. Planning and utilization of team members;
6. Collaborating with senior managers on team matters, performance feedback, PDRs, and recruitment;
7. Identifying skill requirements and succession planning;
8. Reviewing team’s work and supporting evidence to ensure high standards;
9. Managing client billing and ensuring chargeability and recovery targets are met;
10. Overseeing financial and operational performance of the team.

Business Skills

Involves managing risk, leading projects, spotting business development opportunities, understanding commercial aspects, liaising with internal audit, contributing to tenders, and supporting business development activities.

Client Service and Relationship

Includes managing client expectations, delivering proactive assignments, providing progress reports, seeking feedback, and building relationships with clients and across the firm.

Personal Effectiveness and Communication Skills

Ensuring clear client communications, delegating, providing feedback, and developing technical knowledge.

Compliance

Monitoring work quality, ensuring compliance with quality assurance processes, and maintaining high service standards.

Requirements

Organizational skills, time management, excellent written communication, independence, teamwork, understanding of fraud legislation, initiative, and client focus.