Manager

BLACK RABBIT CAFE; City Of London; On-site; Full time

Job summary

A cozy café in London is seeking a full-time manager to oversee daily operations and ensure high standards of customer service. The ideal candidate will have experience in the hospitality industry, advanced English skills, and a passion for creating a welcoming environment. Benefits include a competitive salary, free daily lunch, and a family-style work atmosphere.

Benefits

Free lunch every day

Paid 30-minute lunch break

2 days off a week

Service charge benefits

Qualifications

• Experience in a café or hospitality environment required.
• Fluent in English, both spoken and written.

Responsibilities

• Oversee daily café operations and ensure standards are met.
• Delegate tasks and support staff for effective service.
• Handle customer complaints and feedback with care.

Skills

Experience

Advanced English

Job description

Responsibilities

• Perform all general staff duties when needed
• Oversee day-to-day operations across all areas of the café
• Delegate tasks, support staff, and ensure standards and procedures are always met
• Open and close the shop, maintaining cleanliness, food hygiene, and safety standards daily
• Ensure timely service and an excellent customer experience
• Cover shifts when required
• Create and manage staff rotas
• Review operations for efficiency and implement improvements
• Provide warm, attentive, and consistent customer service
• Handle customer complaints with confidence and care
• Monitor and respond to customer feedback
• Conduct regular staff training and ongoing development
• Communicate and coordinate HR and operational needs
• Recruit and onboard new staff
• Review performance and ensure motivation and satisfaction among employees
• Maintain all equipment and facilities in good working condition
• Manage cost control and stock levels
• Ensure all financial and performance targets are met
• Ensure compliance with all safety and legal regulations

Qualifications

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: £14 – £15 hourly
• Benefits: Service charge
• Starting time: Immediate start!

What We Offer

• Friendly, family-style work environment
• Competitive salary: £31,000 + service charge
• Free lunch every day
• Paid 30-minute lunch break
• 2 days off a week
• Chance to be part of a café that people truly love — and help it grow even more

About

Black Rabbit Café is small, cozy, and loved by everyone. It feels like home with every cup.