MANAGEMENT TRAINEE

ASIA GRAND PTE. LTD.; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the hospitality sector is seeking passionate individuals to become Management Trainees. This program provides a thorough overview of restaurant operations, focusing on customer service excellence and leadership skills, preparing trainees for future managerial roles within the organization.

Qualifications

• Preferred diploma or degree in Hospitality or Business.
• Fresh graduates or candidates with up to 1 year of F&B experience welcome.
• Willingness to learn and grow in a dynamic environment.

Responsibilities

• Welcome and host customers and uphold service standards.
• Manage reception operations and customer records in CRM.
• Lead a team during restaurant operational hours.

Skills

Interpersonal skills

Communication skills

Flexibility

Customer service

Leadership

Education

Diploma or degree in Hospitality Management

Business or related field

Job description

Job Summary:

We are seeking passionate and ambitious individuals to join our team as a Management Trainee. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Waitress, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

Job Description:

Your roles and responsibilities as a Management Trainee include:

1. Welcome and host customers upon arrival to the restaurant.
2. Deliver excellent customer service according to company standards.
3. Serve and portion dishes quickly, efficiently, and systematically.
4. Uphold quality, service, and cleanliness standards.
5. Proficient in menu planning and recommending drinks, dishes, and desserts to customers.
6. Operate the reservation and table management system for bookings, amendments, and cancellations.
7. Manage front desk reception operations, including handling incoming calls, emails, and attending to customers.
8. Manage and update customer records within the Customer Relationship Management system (CRM).
9. Operate the Point of Sales (POS) system for order entry and bill closing.
10. Perform daily POS system closing procedures.
11. Manage petty cash.
12. Plan and manage the roster and daily performance records of part-time staff.
13. Assist in event planning and management.
14. Ensure effective communication between departments for smooth daily operations.
15. Respond to customer emails promptly and professionally.
16. Lead and manage a team of service crew during operations.
17. Assist in planning, organizing, and executing special events.
18. Manage inventory of alcohol and beverages, ensuring timely updates and stock takes.
19. Report month-end stock take inventories to headquarters.
20. Adhere to hygiene and safety standards.
21. Follow company standard operating procedures.
22. Perform any other duties as assigned.

Job Requirements & Qualifications:

• Diploma or degree in Hospitality Management, Business, or related field (preferred)
• Fresh graduates or candidates with up to 1 year of F&B experience are welcome
• Strong interpersonal and communication skills
• Positive attitude with a willingness to learn and grow
• Ability to work flexible hours, including weekends and holidays
• Passion for hospitality and delivering outstanding guest experiences