Management opportunities - Banbury

Morrisons; Banbury; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Manager to lead a dedicated team in delivering exceptional customer service. This role is pivotal in driving performance and fostering a supportive environment. You will empower colleagues, respond to customer feedback, and ensure market-leading availability across the store. With a focus on training and development, this position offers a unique opportunity to make a significant impact within a thriving retail environment. Join a company that values its employees and provides a generous benefits package, including a competitive salary and a bonus scheme.

Benefits

Generous Bonus

Attractive Pension Scheme

Private Healthcare

Colleague Discount

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Manage all people routines, including scheduling and performance.
• Identify and develop talent within the department.

Skills

Team Management

Customer Service

Communication Skills

Active Listening

Relationship Building

Flexibility and Adaptability

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fourth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service.

Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting for a high-performing Customer Service Manager to help our business continue to grow and succeed.

Customers are always at the heart of everything we do. That’s why we need the best, leading by example and showcasing exceptional customer service.

Reporting into the Store Manager, you will also:

1. Lead and empower colleagues to always put the customer first and deliver outstanding customer service
2. Listen and respond to customer feedback and react accordingly
3. Ensure market-leading availability across the store
4. Work with other Managers to lead a supportive and performance-driven department
5. Manage all people routines, including scheduling, absence, performance, and talent conversations
6. Deliver training to enable the team to deliver their roles confidently
7. Help colleagues work confidently across various departments
8. Identify and develop talent within the department
9. Build effective relationships with other departments
10. Lead colleagues to work with purpose and deliver performance against targets
11. Take a leadership role within the store
12. Plan resources thoroughly

How do we say thank you?

You will play a vital role in our business and have a significant impact on our success. We offer excellent training, support, and development, along with a competitive salary and superb benefits package.

Want more?

Our benefits include a generous bonus, an attractive pension scheme, private healthcare, and a colleague discount for you, your friends, and family.

No doubt you'll have shopped in our stores before, but explore some of the areas customers don't see, like our warehouses and canteens, through our 360 tour.

About you

Whether you have experience in retail, hospitality, service industry, or travel & tourism, if you’re passionate about delivering exceptional customer service, we want to hear from you.

What do we need from you?

• Experience managing a team in a fast-paced environment
• Excellent communication skills to share knowledge and best practices
• Ability to build and maintain relationships with key stakeholders
• Flexibility and adaptability to change
• Active listening skills to respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

Shopkeepers for over 100 years, we love providing our customers with a shopping experience they won’t find elsewhere.

With just under 500 stores across the UK, our retail colleagues work as one team to provide essentials, great service, and a lively shopping environment. Our customers keep coming back because of our focus on freshness and quality.

We believe in investing in our colleagues and industry-leading training programs. Many store managers started on the shop floor, understanding our business from the ground up, enabling them to support colleagues and serve customers effectively.