Management Opportunities

JD Sports Fashion; Dartford; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Quarterly discretionary bonus schemes

30% company discount

Access to digital health services

Health cash plans

Internal development courses

Company Sick Pay scheme

Discounted Gym memberships

Life Assurance

Incremental Holiday Allowance

Job summary

A leading sports fashion retailer in Dartford seeks a management role to foster a positive team culture, analyze sales data, and ensure operational excellence. You'll build high-performing teams, provide exceptional customer service, and manage day-to-day operations. The ideal candidate has substantial retail leadership experience and is passionate about retail trends. The position offers numerous benefits, including a generous employee discount and opportunities for professional development.

Qualifications

• Previous supervisory or management experience in a fast-paced Retail environment.
• Proven track record of achieving sales targets and KPIs.
• Experience in visual merchandising is advantageous.

Responsibilities

• Creating a positive team culture through recruiting and training staff.
• Analyzing sales data to make informed decisions.
• Providing excellent customer service and resolving complaints.

Skills

Supervisory or management experience

Passionate about retail

Strong communication skills

Experience in coaching and developing individuals

Analysing KPI’s data

Detail-oriented

Job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

Please note this is a talent pool role and your application will be valid for six months. If we feel your experience aligns with a role a member of the talent team will reach out to conduct a first stage interview via teams.

Responsibilities

• Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
• Analyzing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the managment in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promotor Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
• Passionate about retail & hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPI’s.
• Experience in analysing KPI’s data to making commercial decisions.
• Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Company Sick Pay scheme
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance