Management Consultant

Crexa Ltd; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm in the UK seeks a motivated Management Consultant to aid SME clients by analysing their businesses and developing actionable strategies. The role requires strong analytical skills, a consulting mindset, and an MSc in UX Design or a related field. Join a dynamic team in a hybrid working environment and make a direct impact on local businesses.

Benefits

Flexible working environment

Exposure to diverse industries

Opportunity for career advancement

Qualifications

• Experience in SME consulting, UX/product design, or business improvement.
• Strong grounding in human-centred design and customer experience.
• Knowledge of digital tools and marketing methods.

Responsibilities

• Partner with SME clients to identify operational and customer experience challenges.
• Analyse business processes and provide tailored recommendations.
• Lead consulting projects in staff hiring strategies and operational workflows.
• Support SMEs with digital adoption and marketing strategies.
• Prepare and deliver reports and growth roadmaps to clients.
• Track client KPIs and adjust strategies as necessary.

Skills

Analytical skills

Communication skills

Problem-solving skills

Organisational skills

Education

MSc in UX Design or related discipline

Job description

About Us

Crexa Ltd is a consulting firm dedicated to helping small and medium-sized businesses in the UK achieve sustainable growth. We specialise in business advisory, operations optimisation, staff training, and digital adoption strategies, with a proven track record of delivering measurable impact for sectors including hospitality, cleaning, and retail. Our mission is to empower local businesses with practical, hands-on solutions that improve efficiency, customer experience, and profitability.

Role Overview

We are seeking a motivated Management Consultant to join our team and deliver consulting projects for SME clients. You will be responsible for analysing client businesses, identifying challenges, and developing actionable strategies across staffing, operations, marketing, and digital transformation. This role requires strong analytical ability, consulting mindset, and experience in customer-centric design and business improvement.

Key Responsibilities

• Partner with SME clients (pubs, restaurants, cleaning companies, retailers) to identify operational, staffing, and customer experience challenges.
• Analyse business processes and provide tailored recommendations for growth and efficiency.
• Lead consulting projects in areas such as staff hiring strategies, onboarding and training, and operational workflows.
• Support SMEs with digital adoption, including websites, customer experience optimisation, and marketing strategies.
• Prepare and deliver clear reports, presentations, and growth roadmaps to clients.
• Track client KPIs and adjust strategies to ensure measurable results.
• Collaborate with internal teams to align consulting work with Crexa’s broader advisory and digital solutions.

Required Skills & Experience

• MSc in UX Design (or related discipline), with strong grounding in human-centred design, product strategy, and customer experience.
• Experience in SME consulting, UX/product design, or business improvement projects with measurable impact.
• Analytical and problem-solving skills to translate challenges into actionable solutions.
• Strong communication and presentation abilities for engaging SME clients.
• Knowledge of digital tools, marketing methods, and staff training frameworks.
• Organised, with the ability to manage multiple projects independently.

Why Join Crexa?

• Be part of a growing consulting firm making a direct impact on UK local businesses.
• Gain exposure to diverse industries including hospitality, retail, and services.
• Work closely with business owners to shape growth and transformation.
• Hybrid, flexible working environment with scope to develop into a senior consulting role.

Crexa Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.