Management Assistant-GP Surgery

Integrated Care System; Ilford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An NHS GP practice is seeking an Assistant to the Practice Manager in Ilford. The ideal candidate will provide essential support to the management team, ensuring efficient operations and high-quality patient care. Responsibilities include overseeing administration teams, managing compliance tasks, and supporting recruitment and staff development. The role requires strong organizational and communication skills, as well as advanced IT literacy.

Qualifications

• Previous experience in a supervisory role within a GP Practice.
• Education to Advance level or equivalent.
• Evidence of Continual Professional Development.

Responsibilities

• Support the Practice Manager with operational, administrative, and compliance tasks.
• Supervise administration and secretarial teams.
• Coordinate meetings and support recruitment processes.

Skills

Strong organisational skills

IT literacy

Proactive

Customer care skills

Excellent communication

Education

Advance level or Practice Management diploma

Tools

Excel

GP practice IT systems

Job description

We are looking for an excellent all-rounder to join our team as an Assistant to the Practice Manager, providing essential support to the Practice Manager, GP Partners, and the wider practice team.

This is an exciting and rewarding role that sits at the heart of NHS General Practice, playing a key part in ensuring a high-quality experience for our patients and the efficient day-to-day operation of the surgery.

As part of the management team, you will work closely with the Practice Manager and Partners to help oversee practice operations, implement procedures, support staff, and contribute to service improvements. You will be actively involved in both administrative and operational tasks and play a vital role in maintaining a supportive, well-organised, and patient-centred environment.

We are seeking someone who is proactive, reliable, IT literate, and confident in communication with strong organisational skills and the ability to handle multiple tasks in a busy GP practice setting. Previous experience in a supervisory role within a GP Practice (Emis experience preferred)

Main duties of the job

You will support the Practice Manager across a wide range of operational, administrative, and compliance tasks to ensure the smooth and efficient running of the surgery. This includes coordinating meetings, maintaining practice policies and registers, supporting recruitment and staff development processes, overseeing patient feedback and communication, and ensuring compliance with health and safety standards. You will also play a key role in supporting the reception/admin teams, leading on internal communications (e.g., newsletters, PPG meetings), and deputising for the Practice Manager in their absence.

About us

We are a forward-thinking GP practice based in a diverse and vibrant area of London. Caring for a patient population of over 6,000, we are proud to offer a full range of high-quality primary care services, delivered with compassion and efficiency.

According to the latest GP Patient Survey, we are recognised as one of the most recommended practices in our area, something we are truly proud of.

Our team is made up of dedicated professionals who not only prioritise excellent patient care but also support and look out for one another. We foster a friendly, inclusive, and collaborative working environment, with a strong emphasis on continuous learning and shared success.

Job responsibilities

Job Description summary

Supervision and management of administration and secretarial teams, including HR direct line manager

Complaints liaison and management whole process

I.T. leadership

Provide high level administrative support to the Practice

Day to day premises management

Day to day operational support of the work of the Practice

Excellent communication with the Practice Manager and the Practice team as required on a daily basis

Person Specification

Qualifications

• Educated to Advance level or Practice Management diploma or ILM level 3 or 5 or equivalent level of experience
• Evidence of Continual Professional Development

Experience

• Proven team leadership skills
• Able to respond and deal with complex issues both verbally and written
• Ability to work to deadlines with proven time management skills
• Administrative, secretarial or clerical experience
• Proven ability/Experience of performance management to achieve targets
• Evidence of customer care skills
• Training skills and experience
• Analysing and interpreting complex and/or sensitive information which might be conflicting
• Experience of recruitment and retention
• Advanced IT skills to include moderate>advance use of Excel
• Experience of working in a general practice health setting Knowledge or experience of current NHS/LA targets/commissioned services
• Excellent communication & interpersonal skills within multidisciplinary team
• Specialist knowledge of GP practice IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.