Management Accountant - Client-Facing & Problem Solver Extraordinaire

ScaleXP; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

Une entreprise SaaS dynamique recherche un comptable orienté client pour rejoindre son équipe. Ce rôle est essentiel pour garantir que les clients tirent le maximum de valeur de la plateforme, tout en contribuant au développement du produit. Vous travaillerez directement avec des CFOs et des fondateurs, ce qui vous permettra d'influencer directement l'expérience client et le produit. Les candidats doivent avoir une qualification en comptabilité et une expérience dans une entreprise SaaS.

Qualifications

• Expérience avec une entreprise SaaS.
• Compréhension des métriques SaaS et des outils de finance/reporting.
• Au moins 2 ans d'expérience en comptabilité avec Xero ou QuickBooks.

Responsibilities

• Guider les clients à travers les rapports financiers et la création de journaux.
• Répondre aux requêtes de support des équipes financières.
• Suggérer des améliorations de produit et tester de nouvelles fonctionnalités.

Skills

Client management

Troubleshooting

Financial reporting

Time management

Education

Accounting qualification (ACA, ACCA, CIMA or equivalent)

Tools

Xero

QuickBooks

Job description

Customer Success Accountant (SaaS Finance)

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ScaleXP is an award-winning, AI-powered financial platform that automates revenue recognition, streamlines month-end close, and consolidates multi-entity data. Our software integrates seamlessly with tools like Xero, QuickBooks, and HubSpot to deliver real-time KPIs and metrics — enabling finance teams to eliminate tedious spreadsheets and save up to 3 days each month.

We're growing quickly and are proud to be a Xero Staff Pick, their highest honour for integrations. At ScaleXP, you'll join a passionate team reshaping the future of finance and accounting.

About the Role

We're looking for a qualified accountant (or near-qualified) who loves solving problems and enjoys working directly with customers. This role sits within our Operations team and is central to both customer success and product development.

You will work closely with CFOs, founders, and accountants to ensure they get maximum value from the platform, while also shaping the future of our accounting software.

This role offers a unique opportunity to be at the heart of a fast-moving startup, where your ideas directly influence both the product and customer experience, making a visible impact from day one.

With exposure to cutting-edge technology and direct access to CFOs and founders, this position will accelerate your learning and expand your skill set quickly.

Key Responsibilities

1. Customer Enablement

• Guide customers through financial reporting, journal creation, and issue resolution
• Respond to support queries from finance teams globally
• Conduct product walkthroughs via video calls for new and trial users
• Create and maintain customer-facing resources: videos, tutorials, articles, in-app chat
• Proactively communicate new features and upgrades to customers
• Support onboarding and assist customers transitioning from spreadsheets
• Collaborate with the COO to develop enhancements for easier self-onboarding and self-service

Finance Systems Thinking

• Suggest product improvements and contribute ideas for future functionality
• Support the development of new features by testing workflows
• Help improve data flows and client setup processes

Who You Are

Must-Have Skills & Experience

• Experience with a SaaS company
• Understanding of SaaS metrics and finance/reporting tools
• Accounting qualification (ACA, ACCA, CIMA or equivalent), qualified or near-qualified
• At least 2 years' accounting experience with Xero or QuickBooks
• Deep understanding of financial reporting and statement interactions
• Ability to explain complex accounting concepts clearly to customers
• Strong client management and troubleshooting skills
• Self-motivated with excellent time management
• Comfortable managing multiple responsibilities in a dynamic environment

Nice-to-Have Skills & Experience

• Experience with HubSpot, Salesforce, or Pipedrive
• Familiarity with customer support tools and content creation
• Interest in AI, automation, and the future of accounting

Location: Remote (UK-based) with optional office days in London

Hours: Flexible, full-time, with at least 3 hours overlap with Australia/New Zealand time zones (early start or late finish 3 days/week)

How to Apply: Send your CV and a short cover letter to [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• Software Development