Managed Services Solution Architect

Ernst & Young Advisory Services Sdn Bhd; Greater London; On-site; GBP 110,000 - 160,000; Full time

Job summary

EY is seeking a Solution Architect Senior Manager to shape Managed Services deals, design operating models and cost structures, and lead due diligence and client engagements. You will coordinate across pricing, solutions, and SMEs while engaging senior stakeholders and driving innovative, automated delivery models.

The role requires deep industry experience, strong problem-solving skills, and the ability to translate complex technology into business value.

Qualifications

• Degree in Business, Finance, Technology IT or related fields
• 15+ years of relevant industry experience
• Passion for problem-solving and helping clients with complex issues
• Experience in developing integrated managed services solutions
• Business Operations: Finance, Tax, Treasury, Consolidation, Revenue, Regulatory reporting; Supply Chain, Mobility & Payroll
• Risk: enterprise risk, resilience, compliance, internal audit, controls; industry sectors focus

Responsibilities

• Lead end-to-end deal structuring and AMS solutioning for large deals
• Understand commercial and pricing benchmarks, assumptions and value case
• Drive proposal narrative, win themes and business-focused messaging
• Contribute to client orals and presentations
• Act as single point of accountability across solution, pricing, and SMEs
• Engage senior stakeholders, manage objections, risks and negotiations
• Embed automation, AI and innovation to enhance competitiveness
• Lead due diligence exercises pre and post contract analyzing client’s as-is state and risks
• Make complex delivery decisions balancing capabilities, data and market positioning
• Contribute to design of priority managed services offering across development lifecycle

Skills

Deal structuring

AMS solutioning

Pricing benchmarking

Storytelling

Stakeholder management

Automation & AI awareness

Education

Degree in Business/Finance/Technology IT or related fields

Tools

TOGAF

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Managed Services is a significant part of the EY business, comprising more than US$5b in revenue with major clients across the globe. We provide clients with a comprehensive approach to managing non-core functions, focusing on delivering strategic outcomes and long-term value through expert collaboration and advanced technology. Through integrated solutions and deep sector and domain expertise, we seek to deliver enhanced value to our clients. The Managed Services team is ambitious and is working to more than double our success in the future. Join us in this role and you’ll be right at the heart of a function that impacts EY, our clients and people.

You’ll also find a culture that prioritizes learning, collaboration, and growth — providing you with the tools, support, and freedom to thrive and shape your career.

The opportunity

The Solution Architect Senior Manager is responsible for designing the Managed Services (MS) deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction.

Your key responsibilities

• Leads end‑to‑end deal structuring and AMS solutioning for large deals, translating client requirements into scalable operating models.
• Understanding of commercial and pricing benchmarks, including assumptions, productivity levers, and value case.
• Drives proposal narrative and storytelling, shaping clear, differentiated win themes.
• Converts complex technical solutions into concise, business-focused messaging.
• Participate in client orals and presentations, confidently defending solution and commercials.
• Acts as single point of accountability across solution, pricing, and SMEs.
• Engages senior stakeholders, handling objections, risks, and negotiations.
• Continuously embeds automation, AI, and innovation to enhance competitiveness.
• Lead and/or manage due diligence exercises pre and post contract analysing client’s as‑is state, assess risks and commercial impact in best interest of the client and EY. Understand client’s business environment and create compelling value proposition
• You will be required to make complex decisions factoring delivery capabilities, available client data, advancements in technology and competitive positioning of EY solutions
• Provide input towards the design of a specific priority managed services offering over the development lifecycle with particular focus on delivery components necessary to deploy a viable solution for our clients

Skills and attributes for success

• Understanding of competitors and their strategies.
• Excellent inter-personal skills to be able to rally diverse teams to work collaboratively and effectively
• Positive attitude to unlearn and learn new ways of working
• Ability to understand client goals and connect the dots with respect to EY capabilities- domain expertise, technology, frameworks to solve client challenges.
• Experience in Coaching, Mentoring and Developing people
• Experience across end-to-end Managed Services life cycle
• Flexibility to work with various EY stakeholders across the world and in different time zones.

To qualify for the role, you must have

• Degree in Business, Finance, Technology IT or related fields
• 15+ years of relevant industry experience
• Passion for problem-solving and helping our clients with some of their most complex issues
• Experience in developing integrated managed services solutions primarily around
• Business Operations: High end Finance operations including but not limited to Tax, Treasury, Consolidation, Revenue Assurance, Complex Regulatory compliance reporting etc. Supply Chain operations including but not limited to strategic sourcing, procurement, vendor management etc. Mobility and Payroll operations.
• Risk: Transform and operate risk and controls functions including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term Industry focused experience sectors like FSO (Banking & Capital Markets, Wealth & Asset Management Insurance), Consumer Products & Retail, Technology, Manufacturing, Life Sciences, Oil & Gas, Power& Utilities, Telecom

Ideally, you’ll also have

• You may have certification in architecture degree such as TOGAF
• Proficiency in Design Thinking and Agile Methodology
• You will have core understanding of the big four and their got-to-market propositions

What We Look For

We’re interested in self-motivated individuals who can easily function in a high demand, performance-driven environment. In addition, we’re looking for people who recognize the accomplishments of the team before the individual and are sought after as people developers. If you’re passionate about problem-solving and helping our clients with some of their most complex issues, this role is for you.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.