Managed Services - Salesforce Technical Account Manager - London Based (Hybrid)

ThirdEye Consulting; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

ThirdEye Consulting is seeking a Salesforce Technical Account Manager to join our Managed Services Practice. You will lead client projects, build strong relationships, and solve complex business problems using Salesforce across multiple clouds.

You will mentor junior colleagues, run discovery workshops, and contribute to internal innovation, asset creation, and best-practice initiatives while documenting outputs with Jira, Confluence, LucidChart and Gearset.

Qualifications

• Salesforce expertise across clouds preferred.
• Experience documenting solutions with Agile tooling.
• Mentoring or coaching junior staff is a plus.

Responsibilities

• Lead and contribute to client projects, building relationships and solving Salesforce-based problems.
• Run discovery workshops and produce process maps, user stories, and functional specs.
• Document and manage solutions using Jira, Confluence, and LucidChart.
• Deliver high-quality solutions using Gearset and other DevOps tools.
• Mentor junior colleagues and help shape the next generation of Salesforce talent.

Skills

Salesforce

Jira

Confluence

LucidChart

Gearset

Mentoring

Discovery workshops

Process maps

User stories

Functional specifications

Tools

Jira

Confluence

LucidChart

Gearset

Job description

Company

ThirdEye Consulting is a specialist Salesforce, Data & AI consultancy on a mission to transform the way ambitious organisations get value from their technology. Founded by a Salesforce CTA and a seasoned consulting leader, we're built differently, we provide a home for technically curious consultants and the clients who want to work with them.

ThirdEye Consulting is a specialist Salesforce, Data & AI consultancy on a mission to transform the way ambitious organisations get value from their technology. Founded by a Salesforce CTA and a seasoned consulting leader, we're built differently, we provide a home for technically curious consultants and the clients who want to work with them.

We don't just implement platforms. We unlock their potential. Whether it's Salesforce or cutting-edge Data and AI solutions, we design and deliver high-impact programmes that make businesses faster, smarter, and more connected than before.

Our clients are bold. They want to be challenged, they want fresh thinking, and they want technology that genuinely moves the needle. That's exactly what we bring.

AI isn't a buzzword here, it's woven into how we work, the solutions we design, and the value we deliver. Our dedicated AI Innovation team is constantly exploring emerging tools, pushing boundaries, and evolving what modern consulting looks like. For the right person, this is an incredible moment to join us: the security of a growing, in-demand business, the freedom to get hands-on with cutting-edge technology, and the chance to learn from some of the sharpest minds in the industry.

We're growing, driven by exciting new client wins and we're expanding our team with people who thrive at the intersection of technology and business, who get excited by complex problems, and who want to help build something special. At ThirdEye, you won't just deliver projects. You'll help shape the way our clients work.

At ThirdEye, we are passionate about the personal and professional growth of our people. Collaboration is one of our core values: you'll be part of a close-knit team where you can guide and mentor junior colleagues while also developing your own skills through our community groups, knowledge-sharing sessions, and supportive network.

The Team:

As a Salesforce Technical Account Manager, you'll play a pivotal role within ThirdEye's Salesforce Managed Services Practice - a team that has achieved 123% YoY growth, more than doubling in size over the past year. With a strong pipeline and a wave of new clients kicking off in Q3 and Q4, the next stage of growth is already underway.

What You Will Do:

• Lead and contribute to engaging client projects, building strong relationships while solving challenging business problems with Salesforce.
• Contribute to internal innovation projects, including accelerator development, best practice initiatives, and asset creation.
• Run and participate in discovery workshops, producing outputs such as process maps, user stories, and functional specifications.
• Document and manage solutions using Agile tools such as Jira, Confluence, and LucidChart.
• Deliver high-quality solutions using DevOps tools such as Gearset.
• Work closely with the Managed Services Lead to:
• Develop best practices and reusable assets.
• Plan the next steps in your Salesforce career journey.
• Maintain and grow your skill set through ongoing training, Salesforce certifications, and exposure to varied projects.
• Mentor junior colleagues, helping shape the next generation of Salesforce talent.

Who You Are & What You’ve Done:

• Delivered complex solutions across multiple Salesforce clouds (e.g