Managed Services Manager - Improvements and Onboarding

JR United Kingdom; Aberdeen City; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Managed Services Manager to drive process improvements and onboarding initiatives. This role is pivotal in enhancing operational efficiency and managing client relationships. You will collaborate with diverse teams to implement innovative solutions and ensure compliance with key performance indicators. The ideal candidate will possess strong analytical skills, business acumen, and a passion for fostering collaboration and excellence. Join a dynamic team dedicated to shaping the future of training and competency management in the energy sector.

Qualifications

• Proven success in previous roles with a focus on process improvements.
• Strong analytical approach to turn data into actionable insights.

Responsibilities

• Collaborate with teams to develop and deliver process improvements.
• Manage onboarding of new clients and ensure excellent communication.

Skills

Process Improvement

Business Acumen

Analytical Skills

Coaching Teams

Communication Skills

Job description

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Managed Services Manager - Improvements and Onboarding, aberdeen

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

3t is currently looking to recruit a 3t Managed Services Manager - Improvements and Onboarding on a permanent contract located in Aberdeen, Montrose or Newcastle, UK.

The Company

At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.

3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.

Together, we are training the workforce of the future.

3t Managed Services is the leading provider of global training and competency management services with many of the world’s leading Oil and Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety.

The Role

The 3t MS Manager of Improvements and Onboarding role is responsible for successful deliver of process improvements within the MS operations and onboarding new contracts. The role interacts with the full journey of MS operations with a view to improvements in overall process, onboarding and MS operations.

Duties and Responsibilities:

• Collaborate with MS operations teams to develop and delivery process improvements
• Support delivery on customer and internal KPI’s for MS
• Focus on system efficiently and continues improvement
• Overall responsible to manage the introduction and onboarding of new clients
• Structure plans to improve cost efficiencies to reduce admin in TMS processes
• Interface with 3t and external stakeholders to delivery system improvements on time
• Manage overall roadmap for improvements within the MS team
• Support the team to deliver excellent comms to the clients through weekly, monthly, and quarterly reviews
• Internal liaison with departments to ensure and implement process improvements
• Lead on process mapping and lean methodology of MS process, i.e., value stream mapping
• Responsible for the continuous development and implementation of supplier portal with vendor stakeholder engagement
• SME on change and process improvement cycle

The Person

At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:

Qualifications, Skills, Knowledge and Experience Required:

• Proven success in a previous role
• Knowledge and track record of putting in place improvement process
• High level of business acumen
• Experience in and coaching teams
• Strong analytical approach to turn data into insights

Other Requirements:

• Strong communication and interpersonal skills
• Excellent organisational and time management skills
• A positive attitude to dealing with people
• Capable of hands on problem-solving, with ability to generate ideas and solutions
• Ability to use own initiative and delegation of task to team
• Ability to cope with competing demands and to prioritise tasks
• Capable of working independently and having overall responsibility for a division
• Think clearly under pressure and ability to remain calm during busy periods