Managed Services Cover Engineer — Data Centre & Desk Support (London)

ExcelRedstone Services Limited; City Of London; Presencial; GBP 41.000 - 43.000; Jornada completa

Descripción de la vacante

ONNEC Group is seeking an experienced Managed Services Cover Engineer to provide planned and reactive support across client environments in London and beyond. The role spans Data Centre Operations, MAC (Moves, Adds & Changes), Customer Logistics and Desktop Support, with flexibility for different locations and shifts.

You will move between technical data centre environments and corporate offices, delivering high-quality service and accurate documentation.

Formación

• Experience in Data Centre, IT Infrastructure or Managed Services environments.
• Structured cabling installation, testing and fault-finding.
• Good working knowledge of Microsoft Office applications.

Responsabilidades

• Deliver Data Centre support including installations, decommissions, moves and equipment refreshes.
• Rack, stack and patch servers and network equipment.
• Carry out structured cabling installations, fault finding and cable tracing.
• Provide MAC and desktop support activities including device deployments, patching and desk moves.
• Support end-user technology and peripheral installations.
• Maintain accurate asset, inventory and service records.
• Manage and update tickets within service management systems.
• Support technology room inspections, audits and housekeeping activities.
• Provide general operational and administrative support to the wider Managed Services team.
• Assist with maintaining and updating records and day-to-day documentation using Microsoft Office applications.
• Support day-to-day coordination activities during periods of engineering downtime.
• Work across both data centre and corporate/end-user environments.
• Ensure all work aligns with client processes, SLAs, Health & Safety and Quality standards.
• Escalate risks, incidents and service issues appropriately.
• Contribute to a positive team culture and support wider ONNEC activities.

Conocimientos

Structured cabling

Data Centre

Asset management

Ticketing systems

Microsoft Office

Communication

Stakeholder management

Organization

Driving licence

Travel flexibility

Herramientas

Structured cabling tools

Descripción del empleo

ONNEC Group is seeking an experienced Managed Services Cover Engineer to provide planned and reactive support across client environments in London and beyond. The role spans Data Centre Operations, MAC (Moves, Adds & Changes), Customer Logistics and Desktop Support, with flexibility for different locations and shifts.

You will move between technical data centre environments and corporate offices, delivering high-quality service and accurate documentation.