Managed Services - Business Lead Consultant

HSO Group B.V.; England; On-site; GBP 85,000 - 120,000; Full time

Job summary

HSO Group B.V. in the United Kingdom seeks a Managed Services Business Lead Consultant to drive backlog ownership, roadmap optimization and value delivery across Dynamics 365 F&O/AX projects within our UK customer teams.

You will partner with Account Management and Customer Teams to identify improvements, lead service opportunities, and ensure successful outcomes through trusted advisory and strategic technology implementation.

Qualifications

• Hands-on software implementation experience with Dynamics 365 F&O in a consulting role across multiple clients.
• Expertise in providing consultancy over multiple modules in a D365FO/AX environment.
• Experience with Dynamics D365FO/AX in a Consulting or End User role.
• Adept at Business Requirement Analysis.
• Dynamic 365 F&O Certification in at least one key area.

Responsibilities

• Backlog Ownership, Creation and Delivery: plan the optimisation roadmap.
• Work with customer to build a roadmap of continuous improvement and engagement.
• Liaise with clients to analyse business processes and determine scope of solution.
• Business Process design/mapping and documentation.
• Build strong relationships as a trusted advisor.
• Identify upsell and cross-sell opportunities with customer teams.
• Position additional services such as enhanced support, monitoring, or advisory services.
• Deliver high quality business and software application services to clients.
• Lead implementation streams through to delivery and post go-live support.
• Communicate progress updates to stakeholders.

Skills

Dynamics 365 F&O

AX

Microsoft Azure

Consulting

Pre-Sales

Tools

Dynamics 365

Azure

Job description

Managed ServiceBusiness Lead Consultant

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About HSO:

HSO is a global Microsoft solutions partner delivering consistent,cost-effectiveimplementations through a unifiedmethodologyand providing worldclass, 24/7 proactive managed services to customers worldwide. As afull-serviceMicrosoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security.

For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite grouprepresentingthe top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring highquality implementations and successful adoption of Microsoft Cloud solutions.

At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, andcareer developmentopportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders.

HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on buildinga great placeto work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best.

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About Managed Services:

HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work,innovateand grow. We provide our customers with 24/7 management of their applications, Data &AIand Azureplatforms.

Our teams work globally to deliverreal businessimpact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive.

At HSO,you’llwork with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisationssupport andtransform their business.

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Purpose of the Role:

TheManaged ServicesBusiness Lead Consultantknown as a“BLC”(internalBnextposition 5.3 Lead Technical Consultant)is part of the UK managed servicesindustry customer teamsand plays a critical role inbuilding long term partnership with our customers ensuring we deliver value through changesand improvements.This role partners closely with Account ManagementandCustomer Teamstoidentifyoptimisation and continuous improvementopportunitiesbuilding a backlog of workas well asassistingwith service or project opportunities.

The role is focused onbeing a trusted advisory tothose customerswithin theindustrycustomerteamengagingwithcustomerson business process improvement and optimization through Microsoft technology.This role requires a deep understanding of managed services operations and the ability to drive value for our clients.

As a BLC you will be an integral part of the customer team,providingexpert advice on business process optimization using Microsoft technology. You will support team colleagues in resolving disruptions and propose improvements to prevent future issues.

Aproactive approach to client service,demonstratingthe ability toanticipateclient needs and provide innovative solutionsis key in this role.This role offers the opportunity to make a significant impact on client operations while working within a dynamic, collaborativecustomerteam environment. The Business Lead Consultant will play a crucial role in driving client satisfaction and business growth through expert advice and strategic technology implementation.

Key Responsibilities:

Backlog Ownership,Creationand Delivery:

• Act as a lead consultant to plan the optimisation roadmap
• Work with customer to build a roadmap of continuous improvement and engagement toassistin meeting the managed services targets for optimisations against our customer base
• Liaise with clientsin order toanalyse business processes, clarify customer requirements anddeterminethe scope of required solution
• Business Process design/mapping and documentation
• The creation of high quality and sustainable client solutions
• Serveas amanaged servicesolution specialistbuilding strong relationshipswith customer assigned to the customer team, becoming a trusted advisor
• Work with Customer Teamsand account managers toidentifyupsell and cross-sell opportunities based on customer maturity,usageand evolving needs
• Work withCustomer Teams and accountmanagers to positionadditionalservices such as enhanced support, optimisation, monitoring, automation, or advisory services
• Support all HSO teams withcustomer conversationsprovidingstructured, value-ledconversationsrather than reactiveservices
• Deliver high quality business and software application services to clients
• Deliver and implement Dynamics D365FO and AX
• Leading implementation streams through to delivery and initial post Go-Live support • Lead customer focused streamed solution playback sessions and perform fit gap analysis
• Communicate progress updates to relevant parties both formally and informally

Commercials and Pricing:

• Ensureall managed service proposalsaredelivered withaccurateand competitive pricing using the latest HSO managed servicespricing calculators and cost models
• Ensureproposals are commerciallyviable,consistentand aligned toHSO’s approved services anddelivery models
• Delivery and creation of clearly articulated scope documentation to customer and HSO teams,identifyingall service in and out of scope
• Support deal governance,approvalsand internal handover into delivery

Stakeholder Collaboration:

• Maintain strong collaboration with Industry Leads,wider Service lines,customerteamsand Global Managed Services teams
• Meet customer expectations of business knowledge,skillsand behaviour
• Work closely withCustomer TeamandTechnical SMEs tovalidatescope and approach
• Act as the bridge between technical teams and commercial stakeholders
• Support consistent messaging across sales, pre-sales, and delivery
• Contribute to the continuous improvement of Managed Services offerings and collateral
• Promote awareness ofadditionaland newservices that customers mayrequireor benefit from
• Research andvalidatecustomer needs to supportaccuratesolution design and scoping
• Assist HSO managedservice teamwithcontract changes including drafting changes and pricingamendments
• Proactivelyidentifypotentialnewserviceofferingsand work creatively with stakeholders to develop effectivenew solutions

Reporting & Service Improvement:

• You actively engage in communication with yourCustomer Team Manager and customers to manage expectationsregardingbusinessimprovementprogressat customers, potentialopportunities, and anyissues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned onobjectivesand timelines.
• Support customer teamsin collectingand analysing datato improveserviceofferings and highlight any areas for growth services or new service offerings

Compliance & Internal Governance:

• Ensuretimelycompletion of internal processesin accordance withthe Company Handbook
• Work in alignment with HSO’s Quality System and governance requirements
• Ensure all dealsare compliant with HSO management authorisations rules

Experience & Skills:

• Hands-on software implementation experience with Dynamics 365 F&O in a Consulting role across multiple clients OR similar experience working within a specific industry – with experience across the wider F&O modules.
• Expertisein providing consultancy over multiple modules in an D365FO / AX environment
• Experience with Dynamics D365FO / AX in a Consulting or End User role
• Adept at Business Requirement Analysis
• Dynamic 365 F&O Certification in at least one key area e.g.,Finance,Manufacturing, Distribution and Trade
• Experience inassistingcustomers build continuous improvement road maps to ensure their investment in the Microsoft stackremainsrelevant and utilises as much of the new functionality as possible
• Willingness to travel to support customers’ requirements on siteProven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services
• Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure
• Ability to hold credible conversations with technical and non-technical stakeholders
• Comfortable discussing pricing,scopeand value with customers
• Strong written skills for proposals, statements of work and service descriptions
• Confident presenter in customer-facing discussions and internal forums
• Structured, analytical thinker with attention to detail

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DesirableSkills:

• Experience working for a Microsoft Partner or SI
• Exposure to ITIL, service management, or customer success frameworks
• Understanding of long-term support,optimisation, and platform evolution models
• Has worked in a managed service environment andassistedin development of new service offerings
• Industry knowledge ofFinance or Professional Services
• Project Management Experience

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Personal Qualities:

• Excellent Communication and Customer Interaction Skills
• Ability to work under pressure and meet time limits
• Self-motivated individual
• Must have a logical mind set and the ability to trouble shoot complex issues
• Ability to Manage Customer Expectations
• Must have a logical mind set and the ability to trouble shoot complex issue
• Team player willing to be part of a team as well as help teams grow and foster

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