Managed Services Analyst 3

Behavox; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global data technology company based in London seeks a Managed Services Analyst to oversee delivery of technology and services. This fast-paced role combines technical execution and project management, requiring expertise in Python, SQL, and strong communication skills. Candidates should have significant experience in finance technology and customer success management. The company offers competitive compensation and a flexible work schedule.

Benefits

Great health coverage

Generous time-off policy

Flexible work schedule

100% bonus pay integrated

Qualifications

• 5+ years of experience in application development or technical project management.
• Hands-on skills with Python, SQL, and data analytics in cloud environments.
• Strong knowledge of finance and compliance technology.

Responsibilities

• Oversee the end-to-end delivery of the Managed Services Delivery platform.
• Perform daily data analytics and resolve platform issues.
• Monitor client adoption and gather feedback.

Skills

Application development

Technical project management

Python

SQL

Data analytics

Finance technology knowledge

Communication skills

Team Leadership

Tools

Tableau

Power BI

Job description

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About the Role

As a Managed Services Analyst, you will be at the heart of delivering Behavox technology and services to some of the world’s most sophisticated financial institutions.

This role blends technical execution, project management, and customer success. You’ll oversee the end-to-end delivery of the Managed Services Delivery (MSD) platform, run critical daily tasks, and ensure our customers achieve value quickly and sustainably.

It’s a fast-paced, hands-on role where you’ll work with globally distributed teams and senior stakeholders to deliver high-impact outcomes.

What You'll Bring

• 5+ years of experience in application development or technical project management.
• Hands-on skills with Python, SQL, and data analytics in cloud environments.
• Strong knowledge of finance and compliance technology, ideally in front-office domains such as Fixed Income, FX, or Credit.
• Experience running large-scale change projects in complex environments.
• Ability to translate business requirements into clear tasks for technical teams.
• Excellent written and verbal communication, able to engage senior executives and technical contributors alike.
• Proven track record leading globally dispersed teams and delivering under pressure.

What You'll Do

• Drive delivery: Oversee deployments, ongoing changes, and customer integrations across Behavox solutions, starting with Mosaic Smart Data.
• Execute technical tasks: Perform daily data analytics and loading, resolve platform issues, and coordinate with SREs and Customer Support
• Accelerate client value: Apply project playbooks to reduce time-to-first-value for new customer deployments to under three months.
• Collaborate cross-functionally: Partner closely with Platform Engineering, SRE, Product, and Customer Success teams to ensure seamless execution.
• Enable customer retention: Monitor adoption, gather feedback, and ensure ongoing client satisfaction to protect and grow revenue.

Nice to Haves

• Proficiency with visualization tools (Tableau / Power BI).
• Familiarity with Bash/shell scripting.
• Strong presentation and stakeholder management skills.

What We Offer

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation with 100% bonus pay already integrated
• Benefits include great health coverage for employee and family
• Generous time-off policy and flexible work schedule

About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers.