Managed Services Admin & Support (fixed-term contract)

The Travel Chapter Ltd; Saxmundham; On-site; GBP 12,000 - 18,000; Part time

Job summary

The Travel Chapter Ltd is seeking a part-time team member to support their Suffolk office during the summer peak. The role involves logging housekeeping items, supporting warehouse logistics, and ensuring a high standard of guest experience. Ideal candidates should have attention to detail, computer literacy, and customer service skills. Competitive salaries and a range of benefits, including generous holiday and volunteer days, are offered as part of a supportive company culture focused on employee development and inclusivity.

Benefits

25 days' paid holidays plus bank holidays (pro-rata)

A special day off for your or a loved one's birthday

A paid day to volunteer with a charity

Friends and family discount scheme

Life assurance

Social clubs for various interests

Exciting social events

Responsibilities

• Logging linen and housekeeping items
• Supporting warehouse logistics and operational tasks
• Collaborating with the office team to support property checks
• Ensuring quality and consistency of cleaning standards
• Presenting a high standard of overall guest experience

Skills

Attention to detail

Computer literacy

Customer service skills

Ability to work efficiently

Strong organisational skills

Job description

Employment type: Fixed term contract – to October 2025

Work hours: Tuesday, Thursday, and Friday, 9am-5pm – 22.5 hours per week

Location: Saxmundham office, Suffolk

What will I be doing?

As part of your role in supporting the Suffolk team during the summer peak, you will be enabling people across the business to self-serve with data. As part of your everyday role, you’re likely to be involved in the following:

• Logging linen and housekeeping items

• Supporting with warehouse logistics and operational tasks

• Collaborating with the office team to support withproperty checks

• Ensuring quality and consistency of cleaning standards

• Presenting a high standard of overall guest experience

What are we looking for?

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!

Ideally, we’re looking for:

• Attention to detail

• Computer literacy for updating systems

• Customer service skills for liaising with housekeepers

• Ability to work efficiently under high demand

• Strong organisational skills

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

These include:

• 25 days’ paid holidays plus bank holidays (pro-rata)
• A special day off for your or a loved one’s birthday
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!
  

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.