Managed Service Coordinator

The Travel Chapter; Kendal; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading holiday home company in the UK is seeking a Property Management Coordinator. In this role, you will manage service coordination for properties, ensure excellent customer service, and work collaboratively with owners and contractors. Ideal candidates will be organized, proactive, and have a passion for providing quality service.

Benefits

Special birthday leave

£500 holiday contribution

Paid volunteer day

Friends and family discount scheme

Life assurance

Social clubs for various interests

Qualifications

• Comfortable handling multiple tasks and priorities.
• Previous experience in property, hospitality, or lettings is desirable.
• Able to work independently, but also a team player.

Responsibilities

• Managing service coordination across properties.
• Using internal systems to update property records.
• Delivering excellent customer service and managing concerns.

Skills

IT and systems confidence

Highly organized

Excellent communication skills

Problem-solving abilities

Ability to multi-task

Customer service orientation

Job description

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Hours of Work: Full Time, 09:00 –17:00 - 5 days a week between Monday and Saturday.

Location: Staveley/Keswick

What will I be doing?

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.

• Managing service coordination across a portfolio of properties, including scheduling cleaning, maintenance, and other services.
• Using internal systems to update property records, log service requests, and ensure accurate billing.
• Visiting properties to carry out inspections, meet with contractors, or resolve on-site issues.
• Liaising with owners, guests, and suppliers to deliver a high-quality service.
• Supporting the recruitment and retention of properties by ensuring great service delivery from day one.
• Proactively identifying and resolving issues, ensuring smooth operations even in peak periods.
• Delivering excellent customer service and helping manage any guest or owner concerns.
• Collaborating with colleagues across departments to drive improvements and consistency.

Your next chapter

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

Ideally, we’re looking for

• Strong IT and systems confidence – you’ll be working across a range of digital tools and internal systems.
• Highly organised with excellent attention to detail.
• Comfortable handling multiple tasks and priorities.
• Excellent communication skills – written and verbal.
• Able to work independently, but also a team player.
• A natural problem-solver who enjoys taking ownership of tasks.
• Previous experience in property, hospitality, travel, housing, or lettings is desirable.
• Proactive, reliable, and resilient when things get busy.
• Comfortable with both admin-based and field-based work.
• Keen to make a positive impact on customers and colleagues.
• Motivated by providing a great service and meeting targets.

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

These include:

• A special day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.