Managed Service Consultant – Microsoft Dynamics 365 / Power Platform

JR United Kingdom; Stoke-on-Trent; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading Microsoft Solutions Partner is seeking a Managed Service Consultant specializing in Microsoft Dynamics 365 and Power Platform to enhance CRM systems. The role involves client interaction, managing service requests, and implementing solutions in a hybrid work environment. The ideal candidate will demonstrate strong communication, problem-solving abilities, and a commitment to continuous learning.

Benefits

Private medical insurance

Self-Improvement Scheme

Healthcare plan

Mental health support access

Employee rewards and discounts

Paid volunteering day

Training budget

Weekly education time

Quarterly social events

25 days holiday with service

Option to buy/sell holiday days

Birthday off work

Home office equipment allowance

Pension plan

Qualifications

• Experience with Microsoft Partners or in a Managed Service environment.
• Strong functional understanding of Dynamics 365 CE applications.
• Hands-on experience with Power Apps and Power Automate.

Responsibilities

• Support clients via a Managed Service Helpdesk, managing break/fix cases and change requests.
• Implement functional and technical changes using Dynamics 365 CE and Power Platform.
• Maintain and enhance client relationships aligned with their business goals.

Skills

Client-facing communication

Problem-solving

Organizational skills

Teamwork

Tools

Microsoft Dynamics 365

Power Apps

Power Automate

Job description

Managed Service Consultant – Microsoft Dynamics 365 / Power Platform – up to £75K

Job/Company Overview:

A leading Microsoft Solutions Partner is seeking a Managed Service Consultant to support and enhance bespoke CRM systems and custom business solutions built using Microsoft Dynamics 365 and the Power Platform.

This organization values accountability, excellence, and collaboration. You will join a team of Microsoft technology specialists dedicated to delivering innovative, high-quality solutions for a diverse client base.

Responsibilities:

1. Support clients via a Managed Service Helpdesk, including handling break/fix cases, change requests, system administration, and training.
2. Manage cases, gather client requirements, and design/document changes (up to 5 days in scope).
3. Implement functional and technical changes using Microsoft Dynamics 365 CE and the Power Platform.
4. Maintain strong client relationships and understand their systems and business goals.
5. Stay updated with Microsoft product updates and incorporate new functionalities as appropriate.
6. Collaborate within a team environment and assist colleagues as needed.

Experience Needed:

1. Experience working with a Microsoft Partner or in a Managed Service environment.
2. Strong functional understanding of Dynamics 365 CE applications.
3. Hands-on experience with Power Apps and Power Automate.
4. Excellent client-facing communication and interpersonal skills.
5. Strong problem-solving, organizational, and teamwork skills.
6. Proactive attitude and commitment to continuous learning.

Benefits:

• Competitive salary (based on experience)
• Private medical insurance
• Self-Improvement Scheme – annual funding for personal development
• Healthcare plan covering dental, optical, and physiotherapy treatments
• Access to mental health support
• Employee rewards and discounts platform
• One paid volunteering day per year
• Training budget – up to £1,000 annually for certifications and courses
• Weekly dedicated education time
• Quarterly team social events
• 22 days holiday, increasing to 25 with service, plus Bank Holidays
• Option to buy/sell 5 holiday days
• Birthday off work
• Home office equipment allowance
• Pension plan
• Hybrid and flexible working environment
• Modern, bright office in central Milton Keynes

Location:

Hybrid – mix of home and office-based work or remote, with the office in Buckinghamshire.

How to Apply:

Please apply ASAP with your CV to be considered for this position.

Pearson Carter is the global leader in Microsoft Dynamics NAV/D365 Business Central recruitment with specialist roles worldwide – www.pearsoncarter.com