Managed Service Consultant – Microsoft Dynamics 365 / Power Platform

JR United Kingdom; Newcastle upon Tyne; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading Microsoft Solutions Partner is looking for a Managed Service Consultant to enhance CRM systems using Microsoft Dynamics 365 and Power Platform. This role involves client support, training, and implementing changes, with a focus on strong collaboration and excellent communication skills. Competitive remuneration and a range of benefits are included, with hybrid working options available.

Benefits

Private medical insurance

Self-Improvement Scheme

Healthcare plan

Access to mental health support

Employee rewards and discounts

Paid volunteering day

Training budget

Weekly education time

Quarterly team social events

22 days holiday, increasing to 25

Option to buy/sell holiday days

Birthday off work

Home office equipment allowance

Pension plan

Qualifications

• Experience with a Microsoft Partner or Managed Service environment.
• Strong functional knowledge of Dynamics 365 CE applications.
• Hands-on experience with Power Apps and Power Automate.

Responsibilities

• Support clients via Managed Service Helpdesk for break/fix cases.
• Gather client requirements and design/document changes.
• Deliver changes using Microsoft Dynamics 365 CE and Power Platform.

Skills

Dynamics 365 CE

Power Apps

Power Automate

Problem-solving

Interpersonal skills

Communication

Organizational

Job description

Managed Service Consultant – Microsoft Dynamics 365 / Power Platform – up to £75K

Job/Company Overview:

A leading Microsoft Solutions Partner is seeking a Managed Service Consultant to support and enhance bespoke CRM systems and custom business solutions built using Microsoft Dynamics 365 and the Power Platform.

This organization values accountability, excellence, and collaboration. You will join a team of Microsoft technology specialists dedicated to delivering innovative, high-quality solutions for a diverse client base.

Responsibilities:

1. Support clients through a Managed Service Helpdesk, including break/fix cases, change requests, system administration, and training.
2. Triage and manage cases, gather client requirements, and design/document changes (up to 5 days in scope).
3. Deliver functional and technical changes using Microsoft Dynamics 365 CE and the Power Platform.
4. Maintain strong client relationships, understanding their systems and business goals.
5. Stay current with Microsoft product updates and integrate new functionality where beneficial.
6. Collaborate within a team environment and assist colleagues when needed.

Experience Needed:

1. Experience working with a Microsoft Partner or in a Managed Service environment.
2. Strong functional understanding of Dynamics 365 CE applications.
3. Hands-on experience with Power Apps and Power Automate.
4. Excellent client-facing communication and interpersonal skills.
5. Strong problem-solving, organizational, and teamwork abilities.
6. Proactive attitude and commitment to continuous learning and development.

Benefits:

• Competitive salary (based on experience)
• Private medical insurance
• Self-Improvement Scheme – annual funding for personal development
• Healthcare plan – claim back costs for dental, optical, and physiotherapy treatments
• Access to mental health support
• Employee rewards and discounts platform
• One paid volunteering day per year
• Training budget – up to £1,000 annually for certifications and courses
• Weekly dedicated education time
• Quarterly team social events
• 22 days holiday, increasing to 25 with service, plus Bank Holidays
• Option to buy/sell 5 holiday days
• Birthday off work
• Home office equipment allowance
• Pension plan
• Hybrid and flexible working environment
• Modern, bright office location in central Milton Keynes

Location:

Hybrid – mix of home and office-based working or remote, with the office located in Buckinghamshire.

How to Apply:

Please apply ASAP with your CV to be considered for this position.

Pearson Carter is the global leader in Microsoft Dynamics NAV/D365 Business Central recruitment with specialist roles across the globe – www.pearsoncarter.com