Managed Service Consultant – Microsoft Dynamics 365 / Power Platform

JR United Kingdom; Cheltenham; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading Microsoft Solutions Partner is seeking a Managed Service Consultant to support and enhance bespoke CRM systems using Microsoft Dynamics 365 and Power Platform. Responsibilities include client support, change management, and maintaining strong client relationships. The role offers a competitive salary, benefits, and hybrid working arrangements.

Benefits

Private medical insurance

Annual funding for personal development schemes

Healthcare plan covering various treatments

Mental health support access

Employee rewards and discounts platform

Paid volunteering day

Training budget for certifications

Quarterly team social events

22 days holiday, increasing with service

Birthday leave

Qualifications

• Experience with a Microsoft Partner or in a Managed Service environment.
• Functional knowledge of Dynamics 365 CE applications required.
• Experience needed in Power Apps and Power Automate.

Responsibilities

• Support clients via a Managed Service Helpdesk.
• Manage cases and gather client requirements.
• Implement changes using Dynamics 365 CE and Power Platform.

Skills

Communication

Problem-solving

Teamwork

Organizational skills

Client-facing skills

Tools

Microsoft Dynamics 365 CE

Power Apps

Power Automate

Job description

Managed Service Consultant – Microsoft Dynamics 365 / Power Platform – up to £75K

Job Overview:

A leading Microsoft Solutions Partner is seeking a Managed Service Consultant to support and enhance bespoke CRM systems and custom business solutions built using Microsoft Dynamics 365 and the Power Platform.

Responsibilities:

• Support clients via a Managed Service Helpdesk, handling break/fix issues, change requests, system administration, and training.
• Manage cases, gather client requirements, and design/document changes (up to 5 days scope).
• Implement functional and technical changes using Microsoft Dynamics 365 CE and the Power Platform.
• Build and maintain strong client relationships, understanding their systems and business objectives.
• Stay updated with Microsoft product updates and incorporate new features as appropriate.
• Collaborate with team members and assist colleagues as needed.

Required Experience:

• Experience working with a Microsoft Partner or in a Managed Service environment.
• Strong functional knowledge of Dynamics 365 CE applications.
• Practical experience with Power Apps and Power Automate.
• Excellent communication and interpersonal skills for client-facing interactions.
• Strong problem-solving, organizational, and teamwork skills.
• Proactive attitude with a commitment to continuous learning.

Benefits:

• Competitive salary based on experience.
• Private medical insurance.
• Annual funding for personal development schemes.
• Healthcare plan covering dental, optical, and physiotherapy treatments.
• Mental health support access.
• Employee rewards and discounts platform.
• One paid volunteering day per year.
• Training budget of up to £1,000 annually for certifications and courses.
• Weekly dedicated education time.
• Quarterly team social events.
• 22 days holiday, increasing to 25 with service, plus Bank Holidays.
• Option to buy or sell 5 holiday days.
• Birthday leave.
• Home office equipment allowance.
• Pension scheme.
• Hybrid and flexible working arrangements.
• Modern office in central Milton Keynes.

Location:

Hybrid model—combination of home and office work, or fully remote, with the office based in Buckinghamshire.

Application:

Please submit your CV as soon as possible to be considered for this role.

About Pearson Carter:

Pearson Carter is a global leader in Microsoft Dynamics NAV/D365 Business Central recruitment, with specialized roles worldwide. Visit us at www.pearsoncarter.com.