Managed Service Consultant – Microsoft Dynamics 365 / Power Platform

JR United Kingdom; Basingstoke; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading Microsoft Solutions Partner seeks a Managed Service Consultant to enhance bespoke CRM systems using Microsoft Dynamics 365 and Power Platform. In this hybrid role, you will support clients, maintain relationships, and collaborate with a team of specialists to deliver innovative solutions. The position offers a competitive salary, a flexible work environment, and various benefits including annual training budgets and healthcare plans.

Benefits

Private medical insurance

Self-Improvement Scheme

Healthcare plan

Access to mental health support

Employee rewards platform

Paid volunteering day

Training budget

Quarterly team social events

22 days holiday, increasing to 25 with service

Home office equipment allowance

Qualifications

• Experience in a Managed Service environment or with a Microsoft Partner.
• Strong understanding of Dynamics 365 CE applications.
• Hands-on experience with Power Apps and Power Automate.

Responsibilities

• Support clients through Managed Service Helpdesk, handling cases and requests.
• Deliver functional/technical changes using Dynamics 365 and Power Platform.
• Maintain strong client relationships and stay updated with Microsoft product changes.

Skills

Client-facing communication

Problem-solving

Organisational skills

Teamwork

Proactive attitude

Tools

Dynamics 365

Power Platform

Power Apps

Power Automate

Job description

Managed Service Consultant – Microsoft Dynamics 365 / Power Platform – up to £75K

Job/Company Overview:

A leading Microsoft Solutions Partner is seeking a Managed Service Consultant to support and enhance bespoke CRM systems and custom business solutions built using Microsoft Dynamics 365 and the Power Platform.

This organisation is values-driven, focusing on accountability, excellence, and collaboration. You will join a team of Microsoft technology specialists dedicated to delivering innovative, high-quality solutions for a diverse client base.

Responsibilities:

• Support clients through a Managed Service Helpdesk, including handling break/fix cases, change requests, system administration, and training.
• Triage and manage cases, gather client requirements, and design/document changes (up to 5 days in scope).
• Deliver functional and technical changes using Microsoft Dynamics 365 CE and the Power Platform.
• Maintain strong client relationships, understanding their systems and business goals.
• Stay current with Microsoft product updates and integrate new functionality where beneficial.
• Collaborate within a team environment and assist colleagues when needed.

Experience Needed:

• Experience working with a Microsoft Partner or in a Managed Service environment.
• Strong functional understanding of Dynamics 365 CE applications.
• Hands-on experience with Power Apps and Power Automate.
• Excellent client-facing communication and interpersonal skills.
• Strong problem-solving, organisational, and teamwork abilities.
• Proactive attitude and commitment to continuous learning and development.
• Competitive salary (based on experience).
• Private medical insurance.
• Self-Improvement Scheme – annual funding for personal development.
• Healthcare plan – claim back costs for dental, optical, and physiotherapy treatments.
• Access to mental health support.
• Employee rewards and discounts platform.
• One paid volunteering day per year.
• Training budget – up to £1,000 annually for certifications and courses.
• Weekly dedicated education time.
• Quarterly team social events.
• 22 days holiday, increasing to 25 with service, plus Bank Holidays.
• Option to buy/sell 5 holiday days.
• Birthday off work.
• Home office equipment allowance.
• Pension plan.
• Hybrid and flexible working environment.
• Modern, bright office location in central Milton Keynes.

Location:

Hybrid – mix of home and office-based working or remote, with the office located in Buckinghamshire.

How to Apply:

Please apply ASAP with your CV to be considered for this position.

Pearson Carter is the global leader in Microsoft Dynamics NAV/D365 Business Central recruitment with specialist roles across the globe – www.pearsoncarter.com