Managed Resource Consultant

JR United Kingdom; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the IT & Telecoms sector is seeking an Operational Support professional to provide first-class customer service for their hosted clients. The role involves managing client relationships, data tracking on their CRM system, and general administrative duties. Candidates must possess relevant operational experience and A Level education, along with strong analytical and communication skills.

Qualifications

• Relevant business to business operational experience is essential.
• Educated to A Level as a minimum requirement.
• Experience of using CRM databases is preferred.

Responsibilities

• Client relationship and engagement including pricing submissions and candidate issue resolution.
• Overall management of hosted resources and issue resolution.
• Administration processing on the CRM system for new placements and amendments.

Skills

Analytical

Organised

Excellent communication

Interpersonal skills

Customer care

Education

A Level

Tools

CRM databases

Job description

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DEPARTMENT: Managed Resource– On site role

ABOUT PENTA CONSULTING LTD

‘We provide technical resource to enable a digital world’

Penta Consulting Limited was established in 1998 with a focus of providing contract, permanent and managed solutions to our clients. The business’s fundamental strategy focus is within the IT & Telecoms sector where we work with leading network vendors, mobile operators, managed solutions provider, system integrators and enterprise clients. Our partner approach has led to working within excess of 140+ countries around the world and has created multiple hub offices to enable compliant operations within region.

JOB PURPOSE:

To provide operational support to our hosted clients and their resources, which will include; direct liaison with key stakeholders within our hosted clients and lead on onboarding & off boarding resources, engaging with global payroll partners, working with operation leads to ensure 1st class customer service and ensuring all data is captured on our CRM (Mercury) system.

KEY STAKEHOLDERS

• External Clients & Resources

• Resource Delivery, Sales & Account management teams

• Business support teams (Finance, HR, Operations, Commercial & Contracts)

DUTIES AND RESPONSIBILITIES

• Client relationship and engagement – To include the following; Commercial pricing submission & approvals for new contracts, renewals and change requests, candidate issue resolution, etc
• Overall management of all hosted resources ensuring all issues are resolved and where appliable liaise with the client to resolve issues, operation leads for resource support and or internally within Penta to drive swift resolution
• Administration Processing on our CRM system - Extension's/ Amendments/ New Placements
• Working with the commercial team for onboarding & working with our international compliance partners to support hosted resources where needed
• Overseeing Time sheets, Invoice, Expenses are received checked and processed in line with our client agreements
• Understanding and following the frame agreement guidelines we have committed to with the client
• PO tracking support with the client and internal finance teams
• When required track and or request updated documentation to support ISO certification
• Ensuring all data is tracked on our company CRM (Mercury) system
• Provide a suite of regular weekly & monthly tracking reports to your manager as directed

Any other duties as directed by your manager

EXPERIENCE / QUALIFICATIONS:

• Relevant business to business operational experience (essential)
• Educated to A Level (essential)

PERSONAL QUALITIES:

• Personable, analytical, organised and thorough in their approach to work
• Team player – this is an essential part of the group culture
• Self-starter and driven
• Able to work in a standalone environment
• Excellent communication and influencing skills
• Strong interpersonal skills
• A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately
• Strong moral compass
• Experience of using CRM databases
• Experience of undertaking complex enquiries
• Effective customer care skills
• Experience meeting deadlines while delivering a service

Due to the nature of the role this is a full-time office-based role.