Managed IT Sales Specialist

Daisy Communications Limited; Nelson; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading managed IT services provider in the UK is seeking a skilled Sales and Account Manager to drive customer satisfaction and sales in IT solutions. You'll provide expert advice, ensure timely delivery of services, and meet performance targets while collaborating closely with internal teams. The ideal candidate will have a strong understanding of IT infrastructure and managed services, alongside excellent communication skills and a proven sales record.

Benefits

25 days holidays plus bank holidays

Professional development opportunities

Eye care vouchers and discounted Medicash membership

Sim deals for you and your family/friends

Access to discounts at over 1,200 retailers

Additional day off on your birthday or wedding

Qualifications

• Solid understanding of IT concepts, technologies, and best practices.
• Experience in Sales and Account Management in the Managed IT Services Industry.
• Excellent communication and presentation skills.

Responsibilities

• Provide strategic guidance on IT Services and technologies.
• Drive customer satisfaction through collaboration with internal teams.
• Meet and exceed sales targets and performance metrics.

Skills

Customer relationship management

Sales skills

Technical understanding of IT infrastructure

Education

Relevant certifications such as ITIL

Job description

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• Have a strong understanding of the managed IT services offered, including Monitoring and maintenance, data backup and disaster recovery, network management, cloud services, cybersecurity, vender management and help desk support.
• Demonstrate product and industry credibility to customers and internal teams and provide strategic guidance on the latest IT Services and technologies.
• Understand client requirements and provide expert advice on IT strategy, helping businesses align their technology with their overall business goals.
• Drive customer satisfaction and retention through collaboration with internal delivery and support teams ensuring timely delivery of services, addressing client concerns, and proactively identifying opportunities for improvement.
• Stay informed about industry trends, emerging technologies, and competitive offerings.
• Meet and exceed sales targets and performance metrics set by the company.
• To accurately report sales forecast and pipeline using relevant company systems
• Provide feedback to internal heads on improvements to Daisy’s value proposition.

Qualifications

• Solid understanding of IT concepts, technologies, and best practices.
• A technical aptitude with a solid technical understanding of IT infrastructure, Networking, cloud computing, cybersecurity, and managed services. The ability to provide accurate information and address technical presale queries from customers.
• Experience in Sales and Account Management in the Managed IT Services Industry or similar.
• Strong customer relationship management skills are crucial for building and maintaining positive relationships with clients. This involves being responsive, proactive, and attentive to client needs and concerns.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Strong sales skills and a proven track record of their sales performance are essential, including prospecting, lead generation, negotiation, and closing deals.
• Ability to work independently and collaboratively.
• Relevant certifications such as ITIL or vender are beneficial.
• Driven individual looking for progression with a strong work ethic.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married