Makeup Artist - Full Time - 37.5 Hours

Trinny London Limited.; Greater London; Hybrid; GBP 19,000 - 20,000; Full time

Benefits offered by this job

28 days holiday (pro-rata)

Starter Trinny London Stack

Staff discount

Pension scheme

Commission structure

Rewards programme

Job summary

Trinny London at Oxford Circus (John Lewis) is seeking a Makeup Artist to join our counter. You will blend high-touch makeup artistry with strong product knowledge to help customers look and feel their best, while driving sales and client relationships in a fast-paced retail setting.

You’ll engage with customers through personalised consultations, demonstrate products, and promote the Match2Me experience. The role requires strong communication, a customer-first attitude, and flexibility to work

Qualifications

• Greeting customers with exceptional service and understanding needs.
• Personalised consultative makeup advice and product recommendations.
• Demonstrating products and addressing concerns.
• Meet and exceed sales targets at the cosmetics counter.
• Adapt to fast-paced retail environment and KPI targets.

Responsibilities

• Greet customers on the counter and provide guidance from intro to sale.
• Offer Trinny London Match2Me experiences and appointments.
• Demonstrate products to achieve desired looks.
• Conduct prepaid customer makeup appointments.
• Upsell skincare and makeup, cross-sell related items.
• Keep display area tidy and visually appealing; maintain hygiene.

Skills

Makeup artistry

Customer service

Sales skills

Retail experience

CRM software

Tools

CRM software

Job description

Role: Makeup Artist

Location: Oxford Circus, John Lewis

Hours: Full Time - 37.5 Hours

Salary: £13.53 - £14.04

Are you ready to rethink your routine? We’re looking for a Makeup Artist to join our sparkling Oxford Circus counter within John Lewis. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your daily to-dos might look like this:

• Greeting all customers on the counter, offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale
• Provide a personalised consultative approach to all customers, ensuring that you're offering additional beauty services such as the Trinny London Match2Me experience and appointments where possible
• Demonstrate and recommend products to achieve desired looks and address individual concerns
• Conduct pre-booked customer make-up appointments
• Meet and exceed sales targets by actively promoting and selling makeup and skincare products
• Upsell and cross-sell related beauty and skincare items to maximise sales opportunities
• Collaborate with the team to achieve overall sales goals
• Ensure the makeup section is well-organised, clean, and visually appealing
• Implement and maintain attractive displays to highlight featured products and promotions
• Keep makeup tools and workstations clean and sanitised to meet health and safety standards

These skills will help you go far in this role:

• Passionate about makeup and skincare

• Experience with customer relationship management and data capture targets

• Adaptable and confident with an ever-changing, fast-paced and high-pressured environment

• Positive and can-do attitude
• Comfortable and motivated by working towards and exceeding targets and KPIs
• Punctual and flexible to work retail hours, including bank holidays and weekends
• Personable with a customer-centric mindset

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• 28 days holiday inclusive of bank holidays (pro-rata)
• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• Pension Scheme
• Enhanced family friendly packages
• Bookado (activity membership service)
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be authentically themselves in the workplace.

At Trinny London we want our brand to represent our community and customer. While we particularly champion and encourage applications from our vibrant 40+ community, we welcome applicants of all ages, backgrounds, and experiences—ensuring an inclusive, age-diverse workplace where everyone feels celebrated and valued.

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