Major Works Officer

Lewisham Strategic Partnership; Greater London; Hybrid; GBP 36,000 - 37,000; Full time

Benefits offered by this job

Holiday allowance

Local Government Pension scheme

Flexible working

Season ticket loan

Gym discounts

Staff networks

Job summary

Lewisham Council in London is seeking a proactive administrator to join the Stock Investment and Asset Management Team (SIAM). You will provide professional administrative support and act as the first point of contact for residents regarding planned major works, timelines, and potential disruptions.

You will handle phone and email enquiries, organise resident meetings, coordinate complaints, and manage mailouts, contributing to high-quality customer services across a diverse community.

Qualifications

• Experience providing professional administrative support.
• Strong communication and customer service ethos.
• Ability to liaise with diverse residents and colleagues.

Responsibilities

• Provide full administrative and organisational support to the Directorate.
• Act as the main point of contact for residents regarding planned major works, with timelines and disruptions.
• Respond to phone and email enquiries from residents and stakeholders on work programmes.
• Co-ordinate and allocate complaints for investigation and response.
• Organise mailouts to residents on a wide range of issues.

Skills

Customer service

Communication

Teamwork

Organisation

Problem solving

IT systems

Tools

IT systems

Job description

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

We are looking for a lively and proactive individual to complement our current Administrative Team to provide a professional administrative support for the Stock Investment and Asset Management Team (SIAM) which is responsible for delivering an annual property improvement budget of circa £70m.

You will provide a friendly and customer-focused first point of contact for residents and colleagues and the ability to build positive relationships with and work collaboratively with team members and wider colleagues in providing great services to customers and meeting identified goals and objectives.

What’s the role?

Key aspects of the role includes:

• Provide full administrative and organisational support to the Directorate.
• Act as the main point of contact for residents regarding planned major works, ensuring they are aware of project scopes, timelines, and potential disruptions. This includes organising and attending resident meetings.
• Responding to phone and email enquiries from residents and other stakeholders on historic, current and future work programmes
• Co-ordinating and allocating complaints to team members for investigation and response
• Organising mailouts to residents on a wide range of issues

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What We’re Looking For

Someone with a keen eye for detail and who can deal with challenging phone calls with the ability to diffuse potential tensions. You will be familiar with our IT or similar systems and be enthusiastic about learning Lewisham's systems. You will also be able to proactively develop relationships across the organisation and be able to liaise and support colleagues as needed within a fast‑paced team. In summary, you will have a strong customer service ethos with great people skills and experience of supporting and communicating with a diverse range of people

Location

The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• Applicants should ensure their supporting statement demonstrates how they meet the requirements of the person specification

Salary

£36,015 - £37,077 per annum (SC5)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.