Major Incident Manager

Square One Resources; Sheffield; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services organisation is looking for an experienced Major Incident Manager to join their team in Sheffield on a contract basis. You will lead the response to critical incidents, ensuring swift resolution and service continuity. The ideal candidate will have a background in major incident management and experience with ITSM tools. This role offers a daily rate of £626.50 and offers a hybrid working model.

Qualifications

• Proven experience in major incident management, ideally within financial services.
• Ability to manage high-pressure incidents.
• Experience in a shift-based or 24/7 operational support model.

Responsibilities

• Lead the incident management process and ensure rapid resolution.
• Provide updates to stakeholders on incident status.
• Analyse incident trends for service improvements.

Skills

Major incident management

Regulatory knowledge (FCA, SOX, GDPR)

Communication across stakeholders

Analytical and problem-solving skills

Tools

ServiceNow

Jira

Job description

Overview

Title: Major Incident Manager
Location: Sheffield (City Centre, S1 4NB) Hybrid (60% office / 40% home)
Salary/Rate: 626.50 Per Day (Inside IR35)
Start Date: 28/11/2025
Job Type: Contract

Company Introduction

We have an exciting opportunity available with a leading financial services organisation. They are currently looking for an experienced Major Incident Manager to join their team on a contract basis to ensure service stability and operational resilience.

Responsibilities / Objectives

As a Major Incident Manager, you will lead and coordinate the response to critical incidents, ensuring rapid resolution and minimal disruption across global operations.

• Lead the end-to-end incident management process, ensuring incidents are logged, tracked, and resolved efficiently.
• Apply expert knowledge of incident management frameworks to reduce downtime and maintain service continuity.
• Support the resolution of the incident backlog, prioritising based on business impact and urgency.
• Provide clear and timely updates to stakeholders, including senior leadership, on incident status and resolution progress.
• Escalate complex or high-impact incidents to technical or business teams with full diagnostic context.
• Analyse incident trends and root causes to drive continuous service improvements.

Required Skills / Experience

The ideal candidate will have the following:

• Proven experience in major incident management, ideally within the financial services sector.
• Strong knowledge of regulatory and operational requirements (FCA, SOX, GDPR).
• Demonstrated ability to manage high-pressure incidents and communicate across technical and non-technical stakeholders.
• Experience in a shift-based or 24/7 operational support model.
• Proficiency in ITSM tools such as ServiceNow and Jira.
• Strong analytical, problem-solving, and decision-making skills.

Desirable Skills / Experience

Although not essential, the following skills are desired by the client:

• Experience mentoring and training teams in incident management best practice.
• Exposure to global financial operations and cross-border compliance requirements.
• Previous experience with backlog management and service resilience programmes.
• Strong stakeholder engagement skills with senior leadership in high-pressure environments.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Equality Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.