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A leading UK retailer is seeking a Major Incident Manager to lead Critical and Major Incidents from detection to resolution. The successful candidate will provide rapid responses during incidents, coordinating cross-functional teams to restore service efficiently. Applicants should have experience in ITIL-based Incident Management and a strong technical knowledge of IT infrastructure. This role offers a dynamic work environment and various employee perks, including a generous discount on products.
Summary
The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur, ensuring business impact analysis is completed, adopting the correct Incident response model, and then confidently leading the communication, escalation and collaboration between cross functional teams and suppliers to restore normal service operation as quickly as possible.
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