Major Incident IT Analyst

BAE Systems; Preston; On-site; GBP 37,000; Full time

Job summary

A leading technology firm in Preston is seeking a Major Incident IT Analyst. In this role, you will ensure efficient resolutions of major incidents and provide clear communication across the business. Ideal candidates have experience in Service Operations and ITIL lifecycle knowledge. The position offers hybrid working arrangements and a competitive salary around £37,000, depending on skills and experience.

Benefits

Competitive pension scheme

Employee share plans

Discounted health, wellbeing and lifestyle benefits

Green car scheme

Private health plans

Shopping discounts

Annual incentive eligibility

Qualifications

• Experience in a Service Operations IT environment.
• Understanding of Service Integration and Management (SIAM).
• Broad knowledge of the customer organisation and business priorities.
• High-level technical understanding with the ability to translate into business impact.
• ITIL lifecycle experience, particularly in Operations.

Responsibilities

• Ensure major incidents are resolved efficiently and effectively.
• Drive major incidents to resolution within agreed SLAs.
• Ensure third-party providers take full ownership of major incidents.
• Contribute to service reviews and monthly reporting.
• Prepare post-incident reports and raise reactive problem tickets.
• Represent Major Incident Management at the weekly Change Assurance Board.
• Collaborate with transition and Early Life Support teams.

Skills

Experience in a Service Operations IT environment

Understanding of Service Integration and Management (SIAM)

Broad knowledge of the customer organisation and business priorities

High-level technical understanding

ITIL lifecycle experience

Job description

Job title:Major Incident IT Analyst

Location: Preston

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: Circa £37,000 depending on skills and experience

What you'll be doing:

• Ensure major incidents are resolved efficiently and effectively, with timely communication provided to the business and senior management
• Drive major incidents to resolution within agreed Service Level Agreements (SLAs)
• Ensure third-party providers take full ownership of major incidents, offering clear and timely updates throughout
• Contribute to daily, weekly, and monthly service reviews, as well as monthly contractual reporting
• Prepare post-incident reports and raise reactive problem tickets when necessary
• Represent Major Incident Management at the weekly Change Assurance Board
• Collaborate with transition and Early Life Support teams on new projects and services

Your skills and experiences:

• Experience in a Service Operations IT environment
• Understanding of Service Integration and Management (SIAM)
• Broad knowledge of the customer organisation and business priorities
• High-level technical understanding with the ability to translate into business impact
• ITIL lifecycle experience, particularly in Operations

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

The Major Incident Management Team:

You will be part of the Major Incident Management Team, taking charge of high-severity, business-critical issues that have a direct impact across the organisation. This is a varied, challenging, and rewarding role, offering a unique opportunity to deliver real results for stakeholders at all levels of the business. With a focus on service operations, you will leverage your experience in an IT environment, along with your understanding of Service Integration and Management (SIAM), to manage incidents effectively. You'll have the chance to develop and apply your technical knowledge and ITIL expertise, translating complex technical issues into business impacts. As part of the Enterprise IT Services team, this role offers significant opportunities for personal and professional growth, allowing you to make a tangible difference while progressing your career. Shifts will be on a rota basis, from 7am to 3pm or 9am to 5:30pm.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 13th August 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

#LI-NP1

#LI-Hybrid