Major & Complex Loss Claims Technician (CD254)

Exchange Street Claims ltd; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading claims management company in the UK is seeking a candidate to support a team of major loss adjusters. Responsibilities include managing complex claims, liaising with brokers and policyholders, and ensuring accuracy throughout the settlement process. Ideal candidates will have experience with claims over £100k and possess, or be working toward, relevant certifications. This role offers the opportunity to specialize in major loss work.

Qualifications

• Experience in handling large domestic or commercial property claims over £100k.
• Ability to manage a high volume of paperwork and coordinate with multiple parties.
• Experience liaising with brokers and policyholders to facilitate claims.

Responsibilities

• Support a team by pushing claims forward and handling settlements.
• Liaise with brokers and policyholders to ensure smooth claim processes.
• Check figures and question estimates to maintain claim accuracy.

Skills

Attention to detail

Judgement

Communication

Education

Cert CII or Cert CILA

Job description

If you’ve handled property claims over £100k, you’ll know how much precision and plate-spinning is involved.

The clients expect more. The brokers are more involved. The paperwork is heavier. The stakes are higher.

This role is about stepping into that space — supporting a team of major loss adjusters by helping push claims forward, keeping everyone in the loop, and handling elements of settlement directly with clients and insurers.

You might come from a desktop background. You might be a field adjuster looking to step back from the road. Either way, if you’ve worked on large domestic or commercial losses and can keep things moving without letting standards slip, this will suit you.

You’ll be liaising with brokers and policyholders, chasing reports, checking figures, questioning estimates — all the stuff that helps a complex claim land well.

Cert CII or Cert CILA is ideal, but they’ll support you if you’re working towards it. What matters more is your judgement, your attention to detail, and your ability to stay on top of everything when the pressures on.

You’ll be part of a team of highly experienced adjusters — the kind of people you’ll learn from. If you’ve been looking for a way to specialise in major loss work, this is it.

Interestedapplicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims
0161 667 0428/[e-mail] Job Ref: CD254. For all other vacancies, take a look at our website - exchange-street.co.uk