Majestic Wine Trainee Manager - Chippenham

Majestic Wines Warehouse Limited; Chippenham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading wine specialist as a Trainee Manager in Chippenham. You'll support the Store Manager in driving sales and managing operations while delivering exceptional customer experiences. This role offers career development and a vibrant work environment.

Benefits

Competitive salary and performance bonus

Up to 20% staff discount

Career development opportunities

Travel incentives to explore vineyards

Contributory pension plan

Life assurance worth three times your salary

Uniform provided

29 days holiday

Invitations to wine tasting events

Company sick pay scheme

Qualifications

• Experience in a fast-paced retail or hospitality environment.
• Willingness to pursue WSET Level 3 for career progression.

Responsibilities

• Support Store Manager in driving performance and daily operations.
• Maximise sales opportunities and improve KPI performance.
• Provide exceptional customer service and foster loyalty.

Skills

Customer Service

Problem Solving

Communication

Time Management

Education

WSET Level 2

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine in Chippenham is looking for a dynamic, ambitious, and driven individual who wants to grow and develop within a company revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating over 200 stores nationwide. Founded in 1980, the company recently returned to private ownership following Fortress Investment Group's acquisition and has undergone an ambitious transformation. This includes record market share growth, a new website, six new stores, and a pipeline for expansion over the next five years. With no minimum purchase, our range includes over 1,100 wines, spirits, and beers, available online and in-store. Our strength lies in over 1,000 WSET-trained colleagues providing knowledgeable, passionate, and friendly service across all channels.

The Role

As a Majestic Trainee Manager, you will support your Store Manager in driving sales and managing the store's daily operations. Your focus will be on delivering exceptional customer experiences, optimizing KPI performance, and maintaining high operational standards. You will also support and develop junior team members to reach their full potential.

Key Responsibilities

1. Support your Store Manager in driving store performance and managing daily operations. Take responsibility in their absence.
2. Maximise sales opportunities and improve KPI performance by identifying focus areas and implementing improvement plans.
3. Provide exceptional customer service to foster loyalty and encourage repeat business.
4. Offer a VIP concierge service by actively engaging with customers about products and tastings.
5. Share your passion for products through in-depth knowledge, managing tasting events, and creating enticing tasting counters.
6. Assist in recruiting, managing, and developing the team, providing support and feedback to junior members.
7. Support team members' development, including passing WSET qualifications, and continue developing your own knowledge.
8. Ensure the store's physical appearance and maintenance are up to standard, reporting issues promptly.
9. Identify operational improvements to optimise store performance.
10. Maintain full compliance with internal policies, safety, and legal requirements through mandatory training.
11. Communicate store, regional, and business updates effectively.

Knowledge & Skills Required

1. Experience working in a fast-paced, target-driven retail or hospitality environment.
2. Ability to deliver exceptional customer service.
3. Understanding of retail KPIs and strategies to improve them.
4. Strong prioritisation and problem-solving skills in high-pressure situations.
5. Self-motivated with the ability to work independently and as part of a team.
6. Positive attitude and determination to resolve problems.
7. Excellent communication and time management skills.
8. WSET Level 2 qualification is desirable; willingness to pursue WSET Level 3 for career progression.
9. Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you?

1. Competitive salary and performance bonus.
2. Up to 20% staff discount.
3. Career development opportunities with internal training schemes.
4. Travel incentives to explore vineyards worldwide.
5. Contributory pension plan.
6. Life assurance worth three times your salary.
7. Uniform provided.
8. 29 days holiday, including public and bank holidays.
9. Invitations to wine tasting events.
10. Access to Retail Trust benefits, including discounts and support services.
11. Company maternity, paternity, and adoption leave after 26 weeks.
12. Long service rewards.
13. Comprehensive training for the first 3 months and ongoing support.
14. Company sick pay scheme.

Job Specifics

1. Contract: Permanent
2. Hours: 39 and 45 hours per week contracts available

We look forward to receiving your application! Together we are Majestic! #TWAM

Note: During high application volumes, roles may close early. We will provide feedback only to shortlisted candidates attending interviews.