Majestic Wine Retail Trainee Manager - South West London

Majestic; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Majestic Wine is seeking a Trainee Manager in South West London to embark on a 12-month development programme. This role offers robust training opportunities, focusing on operational and leadership skills to advance to Store Manager. With a passion for wine, you will provide exceptional customer service, engage in wine tastings, and drive store performance.

Benefits

Competitive salary and performance bonus

Up to 20% staff discount

Career progression and training opportunities

Incentives including vineyard visits worldwide

Company pension and life assurance

Uniform provided and 29 days holiday

Invitations to wine tastings

Parental leave and long service rewards

Comprehensive training and ongoing support

Qualifications

• Experience in retail or hospitality in a target-driven environment.
• Willingness to learn and achieve WSET Level 2 & 3.

Responsibilities

• Support delivery of an outstanding shopping experience.
• Maximize sales and KPIs while fostering customer loyalty.
• Engage in personal development and support junior team members.

Skills

Customer service

Communication

Problem-solving

Time management

Self-motivated

Wine knowledge

Job description

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Majestic Wine Retail Trainee Manager - South West London, London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

bb677b6e57e5

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Do you have a passion for wine and want to join the UK’s leading Wine Specialist?

Majestic Wine is seeking a dynamic, ambitious, and driven individual in South West London to grow and develop within a company revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer with a network of stores nationwide. Founded in , the company has recently returned to private ownership after acquisition by Fortress Investment Group and has undergone significant transformation, including record market share growth, a new website, and new stores. We offer over 1, different wines, spirits, and beers online and in-store, supported by over 1, WSET-trained staff providing knowledgeable service.

The Role

As a Trainee Manager, you will undertake a 12-month development programme to gain operational, service, and leadership experience, preparing you to become a Store Manager. You will follow a structured training pathway with support from your Store Manager.

Key Responsibilities

• Support the store in delivering an outstanding shopping experience, acting as an ambassador.
• Drive store performance by maximising sales and KPIs.
• Deliver exceptional customer service to foster loyalty and repeat business.
• Provide VIP concierge service, including product updates and tastings.
• Share your passion and knowledge of wine through tastings and product education.
• Develop wine knowledge to support WSET qualifications.
• Maintain store appearance and operational standards.
• Participate in operational tasks such as stock delivery, merchandising, and customer calls.
• Identify operational improvements and ensure compliance with policies and safety standards.
• Engage in personal development and support junior team members.

Knowledge & Skills Required

• Experience in retail or hospitality, working in a target-driven environment.
• Exceptional customer service skills.
• Ability to problem-solve and prioritise under pressure.
• Self-motivated with a positive attitude.
• Effective communication and time management skills.
• Passion for wine and willingness to learn, with a goal to achieve WSET Level 2 & 3.
• Full UK/EU/EEA driving license with no more than 6 penalty points.

What is in it for you:

• Competitive salary and performance bonus.
• Up to 20% staff discount.
• Career progression and training opportunities.
• Incentives including vineyard visits worldwide.
• Company pension, life assurance, and other benefits.
• Uniform provided, 29 days holiday, including public holidays.
• Invitations to wine tastings and access to employee discounts and support services.
• Parental leave and long service rewards.
• Comprehensive training and ongoing support.