Majestic Trainee Manager

Majestic Wine; Mountain Ash; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Training programme

Performance bonus

Staff discount (up to 20%)

Pension scheme

Life assurance

Uniform provided

Job summary

Majestic Wine invites applications for a Trainee Manager on a 12 month development programme to gain operational, service and leadership experience needed to become a Majestic Store Manager.

This permanent role is 44 hours per week with weekend shifts, and requires willingness to travel to Cardiff, Cardiff Bay and Swansea. You will drive store performance, deliver exceptional customer service, grow wine knowledge and support in-store operations.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage time and priorities in a fast-paced retail environment.
• Willingness to travel between stores as needed.
• Full UK manual driving licence held for 12+ months.

Responsibilities

• Drive store performance by maximizing sales opportunities and KPI focus.
• Deliver exceptional customer service to grow loyalty and repeat purchases.
• Provide wine knowledge and support tasting events and counter activity.
• Maintain store appearance and ensure compliance with policies and training.

Skills

Customer service focus

Time management

Team player

Driving licence

Job description

As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.

Type: Permanent Contract

Commitment: 44 hours per week (includes weekend shifts)

Location Flexibility: You must be willing and flexible to travel and support surrounding stores as needed.

Key Responsibilities

• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

Majestic Wine in South Wales are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

Requirements

• Operating a company van is a core part of this role. Applicants must be fully confident and comfortable driving larger vehicles.
• License Restrictions: A full UK manual driver's license, held for a minimum of 12 months, is strictly required.
• Availability: Full flexibility to work weekends is essential.
• Location: Must be open to opportunities in Cardiff, Cardiff Bay & Swansea, Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
• You can prioritise and strategically problem solve in high pressure environments
• Self-motivated, able to thrive when working alone and as part of a team
• A can-do attitude with a passion for seeing problems through to solutions
• Adaptable and resilient to meet the ever-changing demands of our business
• Excellent communication and time management skills
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

Benefits

• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
• Company sick pay scheme
• Performance Bonus
• Up to 20% staff discount
• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan
• Life Assurance (Worth 2 times your annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays.
• PLUS invites to wine tasting events
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Company maternity, paternity and adoption leave after 26 weeks.
• Long service rewards

Majestic Wine Group is the UK's largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.