Majestic Retail Sales Assistant - York (16 hours - Fixed Term until 24/12/2025)

Majestic; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading wine retailer as a Retail Sales Assistant in York. You will play a crucial role in enhancing customer experience and driving sales, while enjoying competitive benefits like up to 20% staff discount and career development opportunities. Passion for wine and excellent communication skills are essential as you engage with customers and support your team.

Benefits

Competitive salary & performance bonus

Up to 20% staff discount

Career development opportunities

Travel incentives to explore vineyards

Contributory pension plan

Life assurance (2x salary)

Uniform provided

29 days holiday including public/bank holidays

Invitations to wine tasting events

Access to Retail Trust benefits

Maternity, paternity, and adoption leave after 26 weeks

Long service rewards

Full training and ongoing support

Qualifications

• Excellent communication and time-management skills required.
• Self-motivated with a positive attitude and passion for learning.
• Experience in customer service and problem-solving beneficial.

Responsibilities

• Support store team to drive sales performance and manage daily operations.
• Deliver exceptional customer service and support KPI performance.
• Maintain store appearance and manage stock deliveries.

Skills

Time-management

Delegation

Problem-solving

Customer experience

Communication

Education

WSET Level 2 qualification (or willingness to pursue)

Job description

Social network you want to login/join with:

Majestic Retail Sales Assistant - York (16 hours - Fixed Term until 24/12/2025), York

Client:

Location: York, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

0aedbcc4688d

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine York is looking for a dynamic, ambitious, and driven individual who wants to grow and develop in a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results are seen in record market share growth, a new product range, a new website, and six new stores, with plans for further expansion over the next five years. The range includes over 1, different wines, spirits, and beers, both online and in-store. Our key strength is over 1, WSET-trained colleagues offering knowledgeable, passionate, and friendly customer service across all channels.

The Role

As a Sales Assistant, you’ll support your store team by driving sales performance and managing daily store operations. You’ll deliver exceptional customer service to optimise KPI performance.

Key Responsibilities

At Majestic Wine, our Customers are at the heart of everything we do. You’ll be an ambassador for your store, supporting the team to deliver an outstanding shopping experience for every customer.

We are looking for people who:

• Drive store performance by maximising sales opportunities and supporting targets through KPI focus
• Deliver exceptional market-leading customer service to foster business growth through loyalty and repeat purchases
• Offer VIP concierge services, actively contacting customers with updates on products and tastings
• Share your passion for products through in-depth knowledge of our range
• Take ownership of your wine knowledge, supporting your WSET qualification and confidence in selling
• Maintain the store’s appearance and ensure operational tasks are completed, including stock deliveries and customer outreach
• Identify opportunities for operational improvements and implement solutions with your team
• Follow internal policies to remain compliant, safe, and legal
• Support junior team members and embody Majestic’s Ways of Working
• As a key holder, manage store opening and closing procedures confidently

Knowledge & Skills Required

• Excellent time-management, delegation, and problem-solving skills
• Ability to deliver exceptional customer experience
• Self-motivated, capable of working independently and as part of a team
• Positive attitude with a passion for problem-solving
• Adaptable and resilient to business changes
• Excellent communication skills
• Wine knowledge is beneficial, but a passion to learn more is essential to pass level 2 WSET qualifications
• Full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

• Competitive salary & performance bonus
• Up to 20% staff discount
• Career development opportunities with in-house training
• Travel incentives to explore vineyards
• Contributory pension plan
• Life assurance (2x salary)
• Uniform provided
• 29 days holiday including public/bank holidays
• Invitations to wine tasting events
• Access to Retail Trust benefits
• Maternity, paternity, and adoption leave after 26 weeks
• Long service rewards
• Full training and ongoing support

Job Specifics:

• Contract: Fixed Term until 24/12/2025
• Must be able to work evenings and weekends
• Comfortable with wine deliveries using company vans if required