Maître d' - The Rock Restaurant at Albion Hotel

Albion Hotel; Freshwater Bay; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting new restaurant on the picturesque Isle of Wight is seeking a warm and professional Maitre D'. This role offers a fantastic opportunity to create memorable dining experiences while being part of a vibrant team. You'll be responsible for welcoming guests, managing reservations, and ensuring high standards of service in a dynamic setting. If you're passionate about hospitality and enjoy engaging with people, this position is perfect for you. Join us in launching a unique dining experience in a stunning location!

Benefits

Competitive hourly wage

Tips

Opportunities for career growth

Staff meals

Discounts within the restaurant

Supportive team environment

Qualifications

• Previous experience in customer service and hospitality roles is preferred.
• Exceptional communication and multitasking abilities are essential.

Responsibilities

• Greet and welcome guests, ensuring a positive first impression.
• Manage F&B reservations and coordinate with teams for seamless service.

Skills

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Problem Resolution

Education

Experience in Front-of-House Role

Experience in Hospitality

Tools

Reservation Systems

Microsoft Office

Job description

Job description

Restaurant Maitre D'

Exciting New Restaurant, Isle of Wight

Are you friendly, welcoming, and passionate about creating memorable dining experiences? We are looking for a warm and professional Maitre D' to be the face of our brand-new restaurant on the picturesque Isle of Wight. This is a fantastic opportunity to be part of an exciting new venture in a dynamic and rewarding setting.

Key Responsibilities:

• Greet and welcome guests with a warm and friendly demeanour, ensuring a positive first impression.
• Manage all Food & Beverage (F&B) reservations, coordinating with guests and internal teams to optimise bookings and ensure seamless service.
• Handle walk-ins efficiently to minimise wait times and maximise guest satisfaction.
• Coordinate with the restaurant and bar teams to ensure smooth seating flow and service.
• Escort guests to their tables, providing menus and offering initial recommendations.
• Ensure menus are clean, up to date, and well-presented at all times.
• Maintain and look after all equipment belonging to the Host Team, ensuring it is clean, well-maintained, and in proper working order.
• Address guest enquiries and accommodate special requests to enhance their experience.
• Maintain cleanliness and organisation of the entrance, waiting area, and reservation system.
• Monitor guest satisfaction, assisting with problem resolution when needed.
• Assist with managing phone enquiries and online bookings.
• Uphold high standards of hospitality, professionalism, and service etiquette.

Requirements:

• Previous experience in a front-of-house or customer service role preferred.
• Experience managing reservations, ideally in a restaurant or hospitality setting.
• Exceptional communication and interpersonal skills.
• Ability to multitask and remain calm under pressure in a busy restaurant setting.
• A friendly, enthusiastic, and professional attitude.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive hourly wage and tips.
• Opportunities for career growth and training.
• A vibrant and supportive team environment.
• Staff meals and discounts within the restaurant.
• The chance to be part of an exciting new dining experience in a stunning location.

If you love engaging with people and creating welcoming dining experiences, we’d love to hear from you!

Join us in launching something special on the beautiful Isle of Wight!

Job Type: Full-time

Salary:

• £14.00 per hour

Additional pay:

• Performance bonus
• Tips

Experience:

• Customer service: 3 years (required)
• Hospitality: 1 year (required)
• Maitre D': 1 year (preferred)
• Microsoft Office: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person