Maintenance Technician

Coordinated Care Services, Inc.; Rochester; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Facilities & Maintenance Technician to ensure the smooth operation of their facilities. This role involves conducting preventive maintenance, troubleshooting issues, and performing repairs. The ideal candidate will have a strong commitment to safety and efficiency while working collaboratively with a dedicated team. If you are passionate about maintaining a supportive environment and have the skills to manage various maintenance tasks, this opportunity is perfect for you. Join a mission-driven organization that values diversity and integrity in the workplace.

Qualifications

• High school diploma or GED required for the position.
• 1-2 years of experience in maintenance or property management is preferred.

Responsibilities

• Conducts routine inspections to ensure safety and health in housing.
• Responsible for day-to-day maintenance concerns and repairs.
• Participates in on-call rotation for emergency repairs outside regular hours.

Skills

Effective written and oral communication skills

Ability to work cooperatively with diverse clients

Excellent organizational skills

Basic computer literacy

Education

High school diploma or GED

1-2 years experience in Maintenance or Property Management

Tools

Microsoft Outlook

Microsoft Word

Job description

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

The Facilities & Maintenance Technician is responsible for ensuring the smooth operation and functionality of East House machinery, equipment, and building systems. This role involves conducting preventive maintenance, troubleshooting mechanical and electrical issues, and performing repairs to minimize downtime. The incumbent will work closely with the Facilities team to maintain a safe and efficient working environment, as well as assist with the installation and upgrading of equipment as necessary. The Facilities & Maintenance Technician will be required to respond to emergency repairs, maintain accurate records of maintenance activities, and ensure compliance with all safety regulations and standards.

Responsibilities

Housing Safety

· Conducts routine inspections to ensure that housing is safe and healthy for the people we serve. Inspections may include:

o Random, weekly, monthly, and/or bimonthly inspections.

o Fire safety inspections.

o Move in/out inspections.

o Routine inspections of HVAC and other mechanical equipment.

o Documentation as needed.

Regular Maintenance

· Responsible for addressing and managing day-to-day maintenance concerns in a timely and efficient manner to ensure the ongoing functionality and safety of the facility.

o Follows established schedules for regular inspections of equipment, machinery, and facility systems (such as HVAC, plumbing, lighting, and electrical systems).

o Responds promptly to maintenance requests submitted by staff or management, prioritizing based on urgency.

o Troubleshoots and resolves issues, identifying root causes, and implements the necessary repairs or corrective actions.

o Performs general maintenance tasks such as replacing light bulbs, repairing door handles, addressing leaks, and conducting basic electrical and plumbing repairs.

o Provides status updates to management and escalates issues when necessary.

o Responsible for monitoring inventory levels of necessary parts and tools, ensuring that commonly used supplies are always on hand for daily maintenance tasks.

o Performs snow removal ensuring safe access to EH properties during regular business hours as well as on weekends or after snowfall events, as needed.

Asset & Fleet Management

· Responsible for assisting with the coordination of routine maintenance and minor repairs on company vehicles, ensuring they are in safe and operational condition for daily use.

o Maintains and helps manage facilities, vehicles, and equipment.

o Helps coordinate maintenance programs for owned and leases assets.

Apartment Turnovers

· Coordinates activities related to apartment turnover to ensure apartments have been cleaned, stocked and prepared for new clients.

· Coordinates with vendors (cleaning, moving, etc.) as needed.

· Coordinates activities with program staff to ensure apartments are “move in” ready following client turnover.

Apartment Inventory & Maintenance

· Develops and maintains an inventory of apartment furniture and/or necessities.

· Collaborates with East House programs to understand needs and develop processes that lead to property related efficiencies.

· Manages maintenance work order submission and follow-up

On-Call Rotation

· Participates in on-call rotation for emergency repairs outside of regular working hours. Key responsibilities include:

o Be available outside of regular working hours (nights, weekends, holidays).

o Respond promptly to emergency maintenance requests or system failures.

o Troubleshoot and resolve urgent issues, either remotely or on-site.

o Document actions taken during on-call shifts and follow up on any ongoing issues.

o Provide status updates to management and escalate issues when necessary.

o Maintain availability and readiness to return to the site as needed.

Other Duties

· Follows all applicable policies, federal and state laws, and East House compliance standards.

· Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

Qualifications

Required Education and Experience:

· High school diploma or GED required.

· 1-2 years experience Maintenance or Property Management experience.

· Equivalent experience in lieu of education.

Preferred Skills/Abilities:

· Effective written and oral communication skills

· Ability to work cooperatively and effectively with culturally diverse clients, staff and community service providers.

· Ability to maintain professional practices, including confidentiality of financial, client and personnel information.

· Excellent organizational skills and ability to manage multiple tasks simultaneously.

· Basic computer literacy, including Microsoft Outlook, Word and internet use.

· Ability to conduct basic internet searches, create and respond to emails (with or without attachments), use simple email features; create and/or edit basic business letters, electronic files, and/or spreadsheets and documents.

COMPETENCIES

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.

• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.

· Recognizes the impact of one’s behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Working Conditions/Work Environment

Traditional office and/or residential environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility.

Physical/Mental Demands

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting (up to 25 lbs.), and occasional stair-climbing.

EEO Statement

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability