Maintenance Technician

Northumbrian Water; Hexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water service provider in Hexham is seeking a Maintenance Technician to deliver outstanding service at Kielder Waterside. The role includes general maintenance and plumbing work to maintain high standards. Candidates should have NVQ qualifications in construction trades and strong customer service experience, with responsibilities including maintenance scheduling and health inspections.

Benefits

Generous holiday entitlement starting at 23 days

Company pension with up to 10% contribution

Free access to local attractions

Wellbeing support including digital GP access

Development opportunities and qualification support

Qualifications

• Experience in a customer-focused environment.
• Practical, hands-on skills across a range of maintenance tasks.
• Capable of handling maintenance work and repairs.

Responsibilities

• Complete work on planned maintenance schedules.
• Undertake reactive repairs.
• Conduct regular health and safety inspections.

Skills

General maintenance

Plumbing

Customer service

Health and safety inspections

Education

NVQ or equivalent in a construction trade

Job description

We have a great opportunity for a Maintenance Technician to work alongside our busy team at our award-winning Leisure site at Kielder Waterside. You’ll be required to deliver outstanding customer service to our guests, ensuring we achieve our vision of ‘Best in Britain’. The key aspects of this role include supporting both commercial activities and passive recreational pursuits, with the dual aim of maximising profitability and enhancing the company’s image through high-standard workmanship.

The successful candidate will help achieve high-quality maintenance across the site. We are looking for candidates who are competent in general maintenance and plumbing, capable of handling all aspects of maintenance work.

The role involves completing work on planned maintenance schedules, undertaking reactive repairs, conducting regular health and safety inspections, and monitoring programmes for fixed and mobile assets.

About you

We're seeking someone with proven experience in a customer-focused environment, as you'll interact regularly with guests and ensure they receive top service. A flexible approach to work is essential, and you should be comfortable working unsociable hours when required.

Ideally, you’ll have experience from a customer-facing role, with practical, hands-on skills across a range of maintenance and repair tasks. You should hold an NVQ or equivalent qualification in a construction trade and have strong knowledge in maintenance areas, especially plumbing.

Please note: This role is safety or security critical, and as a condition of employment, you’ll be required to undergo a drug and alcohol test. Failing this test may result in the revocation of a job offer.

What we will give you

At Kielder Water & Forest Park, part of Northumbrian Water, we want you to excel and feel it’s a great place to work. Many employees stay with us long-term, finding their niche or opportunities for progression.

We offer a wide range of benefits, including holiday buying and selling, discounts, cashback offers, free fishing, and cycle-to-work schemes.

About us

Kielder Water & Forest Park is unique, with Dark Sky Status, Northern Europe’s largest man-made lake, and England’s largest working forest. It’s an ideal outdoor escape.

Our people are our strength, with many living locally and sharing extensive knowledge about the area, enhancing visitor experiences.

We are part of Northumbrian Water, committed to providing clean water, excellent customer service, environmental protection, and supporting communities.

We embrace diversity, inclusion, and equity, encouraging all colleagues to bring their authentic selves to work. Our networks include Rainbow Support, REACH, WiSTEM, and Thisability, fostering a welcoming environment.

We are an equal opportunity employer and support the rehabilitation of offenders. A DBS check may be required prior to employment.

If you have some of the listed skills, we encourage you to apply, even if you don’t meet every requirement.

NWG at a glance

Our purpose is caring for communities and the environment, now and for future generations, by providing reliable water and wastewater services.

Our vision is to be a leader in sustainable water and wastewater services. Our core values guide our actions.

We’re a great place to work, offering benefits such as:

• Generous holiday entitlement starting at 23 days plus bank holidays and additional days off during Christmas and New Year.
• Company pension with employer contributions up to 10%.
• Free access to local attractions and discounts on days out, shopping, and travel.
• Wellbeing support, including digital GP access.
• Sustainable travel support through salary sacrifice cars and cycle schemes.
• Financial wellbeing programs, including savings schemes, education, low-cost loans, life assurance, and income protection.
• Development opportunities, professional subscriptions, and qualification support.