Maintenance Technician

Waterstones; Glasgow; On-site; GBP 28,000 - 38,000; Full time

Job summary

Waterstones in Glasgow is seeking a Regional Maintenance Technician/Handyperson to undertake electrical, plumbing, joinery and decorating tasks across our Glasgow stores. You will manage a defined job list, coordinate with shop and regional teams, and report back to the Service Desk.

The role requires a broad skill set, good H&S awareness, IT basics, and the ability to work independently or with a team. A full UK driving licence is required and a company van is provided.

Qualifications

• Multi skilled technician with broad skill base across electrical, decoration, joinery and plumbing.

Responsibilities

• Maintenance and statutory compliance work for the Glasgow bookshops, including electrical, plumbing, carpentry and painting.
• Manage a defined job list for each store and ensure timely completion.
• Coordinate with shop and regional support teams to identify issues and plan workload.
• Report on sub-contracted projects and maintenance works.
• Ensure completed works are logged with the Service Desk and keep asset records updated.
• Undertake annual inspection reports and capture H&S risks and actions.
• Manage maintenance consumables and replenish stock.
• Carry out general maintenance and maintain equipment life expectancy.
• Adhere to Waterstones HSE policy and assist with safety compliance.
• Respond to emergency call-outs promptly and communicate progress.

Skills

Multi skilled technician

Electrical

Decoration

Joinery

Plumbing

IT basics

Education

HS knowledge

Tools

Excel

Word

Job description

About the job

Regional Maintenance Technician / Handyperson

Permanent

Based in Glasgow

You will be responsible for carrying out and coordinating maintenance activity for the bookshops and cafes across the Glasgow area. Reporting into the Area Maintenance Manager and working alongside Maintenance Service Desk, H&S, regional support and retail teams. This role will involve a variety of maintenance work to include Electrical, Plumbing, Joinery and Painting and Decorating.

Please note: You will need a full UK driving licence for this role. A van is supplied for your use.

What you will be doing

• Maintenance and statutory compliance work for the bookshops in the Glasgow area including electrical, plumbing, carpentry, and painting and decorating work across our estate of book shops.
• Manage a defined job list for each store, ensuring jobs are completed within agreed timescales.
• Work closely with shop and regional support teams to identify maintenance issues to create job lists and plan workload.
• Reporting on sub-contracted Project and maintenance works.
• Ensure that completed works are reported back to the Service Desk to ensure record keeping and evidence is captured.
• Undertake annual inspection reports, capturing H&S risks and immediate actions, updating asset records and identify shop improvements.
• Ensure all maintenance consumables are available and arrange replenishment to ensure agreed stock levels are maintained.
• Carry out general maintenance, good housekeeping practices to ensure that the life expectancy of all installed equipment is maximised.
• Participate in Health & Safety Codes of safe working and other environmental issues to ensure total compliance with Waterstones Health, Safety and Environmental Policy. Report any omissions or risks that might compromise a safe working environment.
• Attend to all reasonable emergency call-out requests as speedily as possible and maintain good communications with the store and Service Desk with the progress of all outstanding works.
• May be required to work away from base area and stay away on occasion when supporting central projects.

What we need from you

Essential

• Multi skilled technician with a broad skill base; electrical, decoration, joinery, plumbing etc.
• Good working knowledge of relevant H&S and working in public environments.
• A good understanding of building maintenance.
• Reasonable level of IT knowledge, emails, excel, and word documents.

Desirable

• Electrical training
• PASMA (training will be provided).
• Previous experience of working in a retail environment preferred

Person Profile

• Confident working independently and as part of a team.
• Ability to juggle conflicting priorities.
• Ability to explain complex issues and technical concepts to non-technical audiences.
• Calm and professional approach.
• Must be able to problem solve easily.
• Friendly and approachable nature with great communication skills.
• Good time management skills.
• Ability to work from instruction and make decisions as needed with minimal supervision.

Why work for Waterstones

Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started.

Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online at Waterstones.com, we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers.

If you have the relevant essential experience and you are interested, we would love to hear from you.

Waterstones is committed to encouraging equity, diversity and inclusion in the workplace, and is dedicated toward eliminating unlawful discrimination.

Our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and to be able to give their best.

Diversity Statement

At Waterstones, we are committed to creating a workplace that is fair and inclusive to people from all backgrounds, perspectives and experiences, and we strive to promote an inclusive work culture.

We are working hard to ensure our recruitment processes are free from bias, and our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and able to give their best.

Reasonable Adjustments

We understand that some disabled applicants may, due to the nature of their disability, find some parts of the recruitment process challenging. If you need any reasonable adjustments during any part of the interview process, please make these known either to your interviewer or the person you liaise with when setting up your interview.