Maintenance Support Technician

CEMP; East Devon; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading council seeks a Maintenance Support Technician to assist in various highway service projects. You will liaise with support engineers on winter service plans, data collection, and fleet management tasks, ensuring efficient delivery of operations while promoting continuous improvement.

Benefits

Generous holiday entitlement

Health and wellbeing services

Flexible working options

Financial benefits including discounts and relocation expenses

Qualifications

• Assist HSSE and SCM in identified projects and initiatives.
• Support data collection and fleet management tasks.
• Invoicing work and project assistance as needed.

Responsibilities

• Review and monitor procedures across Highway Services.
• Administer winter service processes and liaise with fleet services.
• Carry out project work to support the highways team.

Job description

Maintenance Support Technician | 8024 | Fixed Term Contract until 31st March 2028 | 37 hours per week | £30,559 to £32,654 per annum (Scale G) | County Hall, Norwich

The Highway Services team of the Highway Group is responsible for the inspection of the highway and works ordering of routine highway maintenance, small to medium construction projects, and winter maintenance across the county. They are the first response to requests for service and public liaison.

The role is to assist the Highways Services Support Engineers (HSSE) and Strategic Contracts Manager (SCM) in relation to identified projects and initiatives. You will review and monitor procedures and processes across the Highway Services team (HST) and the wider Highways section.

You will assist HSSE in producing the annual winter service plan, including assessing changes to the gritted network considering current route times, salt capacity, and new route times, making recommendations on whether changes can be accommodated.

You will support HSSE in the administration of winter service farmers, snow ploughs, and agreements, liaising with Norse Fleet to ensure they are fit for purpose and available. Additionally, you will support HSSE with new grit bin applications and administration.

You will be responsible for data collection from various sources, finance, and project support for HST. You will also support the Transport Manager and SCM regarding CES fleet management, including:

• Vehicle MOTs
• Road fund tax payments
• Administration of vehicle documentation
• Servicing arrangements
• Tracker reports and faults
• Appendix H testing for HST
• Financial support related to fleet issues

You will assist HSSE in providing management information and handling operational issues to ensure effective service delivery, along with reviewing electronic file management for HST. You will carry out project work and support the development of initiatives to aid the highways team.

There will be general invoicing work for SCM, including checking applications and arranging purchase orders. You will help develop, train, implement, and monitor best practices within the highways team, including project assistance related to learning and development.

The county is divided into four areas with teams based at area offices, each headed by an Area Manager. Continuous improvement is a key focus for the group's success.

Benefits of working for Norfolk County Council include:

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services, including physiotherapy and counselling
• Flexible working options such as flexi-time, part-time, remote, and hybrid working
• Financial benefits like employee discounts, Blue Light card, relocation expenses, travel expenses, pension scheme, tax-efficient benefits, car lease scheme, and referral bonuses

We aim to inspire and motivate our staff, promote a healthy work-life balance, and deliver excellent services. Flexibility and modern technology support remote collaboration. Good broadband connectivity is required.

Before applying, please read the full Job description and person specification to demonstrate how you meet the criteria. Additional information on our Terms and Conditions is available here.

Existing Norfolk County Council employees can view and apply for vacancies via myOracle using their @norfolk.gov.uk or @nccal.ac.uk email.

Closing Date: Thursday 17 July 2025 at 23:59