Maintenance Support Manager - South

Atlas Hotels Ltd; Luton; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading hotel group in the UK is seeking a Maintenance Support Manager to enhance hotel operations and ensure guest safety. The role involves leading maintenance technicians, implementing best practices, and managing compliance across multiple sites. Candidates should have hands-on experience in facilities management and exceptional communication skills. This position offers a competitive salary and extensive travel throughout the UK.

Benefits

Discounted hotel stays

Access to global discounts

Health plan covering family

Online GP access

Employee referral bonus

Qualifications

• Hands-on maintenance experience in a multi-site environment.
• Experience leading maintenance teams and technicians.
• Strong technical and troubleshooting skills are essential.
• Understanding of health & safety and compliance standards.

Responsibilities

• Support and develop Maintenance Technicians through training and coaching.
• Implement best practice maintenance standards across divisions.
• Keep hotels operational and enhance the guest experience.
• Manage stock and maintain tools for effective repairs.
• Lead recruitment and onboarding of Maintenance Technicians.

Skills

Hands-on maintenance or facilities experience

Experience mentoring or leading technicians

Strong technical skills

Working knowledge of health & safety

Excellent communication skills

Job description

Hours: 40 hours per week

Salary: £40,000-£45,000 + car allowance

Location: Field-based with regular UK travel to our hotels across London, South East, South West, South Wales & Midlands (travel may be required outside of divisions on occasions).

Atlas Hotels is hiring a Maintenance Support Manager!

At Atlas Hotels, we're not just running hotels-we're redefining exceptional hospitality. As one of the UK's leading hotel groups-and proudly recognised as one of The Sunday Times Best Places to Work-we're all about creating great guest experiences, a fantastic place to work, and strong returns for our investors.

We're on the lookout for a Maintenance Support Manager to join our Property team. If you're passionate about developing people, improving maintenance delivery, and keeping hotels safe, compliant and guest-ready, this could be your next big move-and we'd love to hear from you!

In return, you'll enjoy fantastic benefits, including:

• Hotel stays across our 59 hotels (Holiday Inn Express, Hampton by Hilton, and Holiday Inn) for just £25 per night, plus 50% off food and drink
• Worldwide discounts at 6,600+ IHG Hotels globally
• Atlas Friends & Family Discount - up to 45% off for your loved ones
• Monthly cash rewards through our recognition platform
• HSF Health Plan - covering dental, optical, and health costs for you and your family
• Access to Perkbox - exclusive deals and discounts from major brands
• Online GP access, 24/7 counselling, and wellness support
• Scottish Widows Pension 5% EE and 4% ER
• £250 employee referral bonus
• Quarterly and annual awards programmes
• Option to buy additional holiday days

What you'll be doing:

• Leading the Way: Support and develop Maintenance Technicians across your divisions - delivering onboarding, training and coaching that builds skill, confidence, and consistency.
• Turning Strategy into Action: Implement best practice maintenance standards on the ground - embedding consistent processes and helping hotel teams translate guidance into effective day to day delivery.
• Guest Obsessed: Help keep hotels safe, operational and guest-ready, tracking out of order rooms, resolving issues quickly, and supporting Maintenance Technicians to deliver maintenance that enhances the guest experience.
• Commercial Focus with Heart: Manage divisional stock efficiently and ensure tools and equipment are maintained to support safe and effective repairs.
• People First, Always: Lead Maintenance Technician recruitment and onboarding in partnership with Hotel Managers.
• Driving Compliance & Standards: Oversee the consistent delivery of Planned Preventative Maintenance and ensure hotel maintenance meets compliance standards across fire, life safety, and mechanical systems.

We think you'll thrive if you have:

• Hands-on maintenance or facilities experience in a multi-site environment (ideally hospitality)
• Experience mentoring or leading technicians or maintenance teams
• Strong technical skills and a proactive approach to troubleshooting
• A working knowledge of health & safety and property compliance
• Excellent communication and coaching skills
• A calm, organised approach and the ability to prioritise under pressure
• Confidence working independently while building strong relationships with Maintenance Technicians and Hotel Managers
• A willingness to travel extensively across your regions
• Eligibility to work in the UK

At Atlas, our values - Be Guest Focused, Work Together, Show Commitment and Strive for Quality - shape how we work every day. If these resonate with you, we'd love to hear from you.

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR to discuss any access or information requirements, or workplace adjustments that may support you.