Maintenance Support Manager - South

Atlas Hotels Ltd; Luton; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading hotel group in the UK is seeking a Maintenance Support Manager to oversee maintenance operations across multiple locations. This role involves supporting Maintenance Technicians, ensuring compliance with safety standards, and delivering exceptional guest experiences. The ideal candidate will have hands-on maintenance experience, strong leadership skills, and the ability to travel extensively throughout the UK. Competitive salary and benefits included.

Benefits

Hotel stays across 59 hotels for £25 per night

50% off food and drink

Worldwide discounts at IHG Hotels

Monthly cash rewards

Health coverage plans

Employee referral bonus

Access to exclusive discounts and deals

Option to buy additional holiday days

Qualifications

• Experience in hospitality maintenance is preferred.
• Mentoring or leading maintenance teams is essential.
• Strong communication and troubleshooting skills are required.

Responsibilities

• Support and develop Maintenance Technicians through training.
• Implement best practice maintenance standards.
• Oversee maintenance compliance across various hotels.

Skills

Hands-on maintenance or facilities experience in a multi-site environment

Experience mentoring or leading technicians

Strong technical skills

Proactive approach to troubleshooting

Working knowledge of health & safety

Excellent communication and coaching skills

Organised and able to prioritise under pressure

Ability to build relationships

Willingness to travel extensively

Eligibility to work in the UK

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Hours: 40 hours per week

Salary: £40,000-£45,000 + car allowance

Location: Field-based with regular UK travel to our hotels across London, South East, South West, South Wales & Midlands (travel may be required outside of divisions on occasions).

Atlas Hotels is hiring a Maintenance Support Manager!

At Atlas Hotels, we're not just running hotels-we're redefining exceptional hospitality. As one of the UK's leading hotel groups-and proudly recognised as one of The Sunday Times Best Places to Work-we're all about creating great guest experiences, a fantastic place to work, and strong returns for our investors.

We're on the lookout for a Maintenance Support Manager to join our Property team. If you're passionate about developing people, improving maintenance delivery, and keeping hotels safe, compliant and guest-ready, this could be your next big move-and we'd love to hear from you!

In return, you'll enjoy fantastic benefits, including:

• Hotel stays across our 59 hotels (Holiday Inn Express, Hampton by Hilton, and Holiday Inn) for just £25 per night, plus 50% off food and drink
• Worldwide discounts at 6,600+ IHG Hotels globally
• Atlas Friends & Family Discount - up to 45% off for your loved ones
• Monthly cash rewards through our recognition platform
• HSF Health Plan - covering dental, optical, and health costs for you and your family
• Access to Perkbox - exclusive deals and discounts from major brands
• Online GP access, 24/7 counselling, and wellness support
• Scottish Widows Pension 5% EE and 4% ER
• £250 employee referral bonus
• Quarterly and annual awards programmes
• Option to buy additional holiday days

What you'll be doing:

• Leading the Way

You'll support and develop Maintenance Technicians across your divisions - delivering onboarding, training and coaching that builds skill, confidence, and consistency. You'll lead technician engagement through regular touchpoints and help embed a culture of quality and pride in every hotel. When needed, you'll also provide hands on maintenance support and step in to cover Maintenance Technician absences and vacancies - ensuring hotels stay safe, compliant, and operational.

• Turning Strategy into Action

You'll implement best practice maintenance standards on the ground - embedding consistent processes and helping hotel teams translate guidance into effective day to day delivery. You'll also feedback insights to continuously improve tools, procedures and training.

• Guest Obsessed

You'll help keep hotels safe, operational and guest-ready, tracking out of order rooms, resolving issues quickly, and supporting Maintenance Technicians to deliver maintenance that enhances the guest experience.

• Commercial Focus with Heart

You'll manage divisional stock efficiently and ensure tools and equipment are maintained to support safe and effective repairs. You'll also help Maintenance Technicians prioritise their workload to reduce waste, minimise downtime, and maintain standards under pressure.

• People First, Always

You'll lead Maintenance Technician recruitment and onboarding in partnership with Hotel Managers. You'll deliver structured inductions, hands-on training, and ongoing development that empowers Maintenance Technicians to thrive and stay engaged.

• Driving Compliance & Standards

You'll oversee the consistent delivery of Planned Preventative Maintenance and ensure hotel maintenance meets compliance standards across fire, life safety, and mechanical systems. You'll support Maintenance Technicians to understand and meet their responsibilities, helping reduce risk and maintain operational integrity.

We think you'll thrive if you have:

• Hands-on maintenance or facilities experience in a multi-site environment (ideally hospitality)
• Experience mentoring or leading technicians or maintenance teams
• Strong technical skills and a proactive approach to troubleshooting
• A working knowledge of health & safety and property compliance
• Excellent communication and coaching skills
• A calm, organised approach and the ability to prioritise under pressure
• Confidence working independently while building strong relationships with Maintenance Technicians and Hotel Managers
• A willingness to travel extensively across your regions
• Eligibility to work in the UK

At Atlas, our values - Be Guest Focused, Work Together, Show Commitment and Strive for Quality - shape how we work every day. If these resonate with you, we'd love to hear from you.

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at [e-mail] to discuss any access or information requirements, or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.

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