Maintenance Supervisor / Shift Engineer

ZipRecruiter; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Croydon seeks a Maintenance Supervisor/Shift Engineer to oversee maintenance tasks and ensure high standards across the property. The ideal candidate will have trade qualifications and experience in residential repairs, along with strong communication and organizational skills. This role involves supervising contractors and responding to emergencies, making it essential to maintain safety and compliance standards.

Qualifications

• Experience in plumbing, electrical, or carpentry.
• Fluent English verbal and written communication skills.
• Recognized trade qualification relevant to residential repairs.

Responsibilities

• Ensure high standards of cleanliness and maintenance throughout the property.
• Communicate effectively with customers and colleagues.
• Undertake repair and maintenance tasks such as plumbing and carpentry.

Skills

Communication

Teamwork

Problem-Solving

Organization

Education

Building Crafts Operative Certificate

City and Guilds

NVQ relevant to residential repairs

O’ Level / GCSE or equivalent

Job description

Job Description

Position: Maintenance Supervisor/Shift Engineer

Report To: Head of Maintenance and General Manager

Working Hours: 09:00 – 17:00, Monday-Friday (and emergencies)

Location: Croydon, CR0 9BN

Company Description

The Quarters by Bravo offers the best value short to medium stay option in London, with high-specification and thoughtfully designed suites located in convenient locations with exceptional transport links. Their expert on-site management team ensures a seamless experience for their guests throughout their stay.

Experience & Skills – Essential

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in trades such as plumbing, electrical, or carpentry.
• Fluent English verbal and written communication skills.
• Helpful, friendly personality with effective communication skills, demonstrating professionalism, courtesy, and helpfulness towards colleagues.
• Good team player with a positive approach and ability to work with little supervision.
• Ability to determine cost-effective solutions to repairs.
• Experience supervising contractors and supplier attendance.
• Excellent organization skills with the ability to multitask and prioritize.

Knowledge & Qualifications

• A recognised trade qualification such as Building Crafts Operative Certificate, City and Guilds, or NVQ relevant to residential repairs and maintenance.
• A reasonable level of general education, preferably to O’ Level / GCSE or equivalent, with demonstrable written and numerical skills.
• Experience in decorating and repairing walls and ceilings.
• Knowledge of H&S requirements on site and/or related qualifications.

Key Responsibilities

• Work as part of a supportive team to ensure high standards of cleanliness and maintenance throughout the property.
• Communicate effectively with customers, clients, and colleagues, understanding issues and responding accordingly.
• Monitor the electronic maintenance reporting system (Basecamp), ensuring tasks are completed to a high standard and within appropriate timeframes, and correspond with tenants when required.
• Administer property maintenance records in accordance with company policies and procedures.
• Maintain adequate levels of spares, stock, and supplies, with effective forward planning.
• Respond to calls outside office hours for emergencies or urgent issues.
• Undertake repair and maintenance tasks such as plumbing, joinery, carpentry, painting/decorating, lighting maintenance, and statutory testing.
• Respond promptly to health and safety matters.
• Inspect and maintain common parts of the site, including refuse and recycling facilities, completing daily/weekly checklists.
• Coordinate contractors and suppliers executing minor works on-site.
• Monitor subcontractor performance, retain records of site operations, RAMS, and permits to work.
• Supervise external contractors and ensure compliance with policies.
• Ensure statutory insurance and qualification checks are up-to-date.
• Manage external grounds, ensuring they are well maintained and hazard-free.
• Maintain statutory testing records on Pyramid platform, including PAT testing, emergency lighting, fire alarm tests, and evacuations.
• Practice proper safety techniques in line with company guidelines.
• Report incidents or accidents and document them correctly using the H&S platform.
• Review and update site risk assessments as necessary with the GM.